10 years ago, Sana welcomed her first client: REV’IT! Sport International. A decade later they’re still going strong.
Integration With Dynamics NAV
REV’IT has been designing and producing functional and fashionable motorcycle clothing for serious motorcyclists since 1995. “We work every day to inspire people to get on their bike and enjoy it to the fullest,” says Bas Stijntjes. Stijntjes has been REV’IT’s ICT manager for the last 10 years and is responsible for all IT projects, managing REV’IT’s network and optimizing their processes.
The search for an e-commerce platform always starts somewhere, and for REV’IT, it started with their ERP. Sana’s integration with Microsoft Dynamics NAV made it an easy choice.
“The advantage of Sana’s e-commerce solution is its direct integration with our Microsoft Dynamics NAV ERP system. It means we don’t have to duplicate or manually recreate existing business logic. This includes information like discount rules for specific dealers and collections that are only available for specific regions. The direct integration with our ERP system also makes it possible for every dealer to view our current inventory status in our online portal,” says Stijntjes.
New and Improved Customer Service: REV’IT’s Dealer Portal
Having a dealer portal meant that REV’IT would be able to sell their products to suppliers online. It also helped them optimize their sales process. “Orders used to come in as Excel sheets via email or they would be taken over the phone by the Sales Office department or an account manager,” explains Stijntjes. “Our goal was to make to make it possible for our dealers to fill in their orders directly online. We were also looking for a way to make our product information available faster.”
Thanks to the new dealer portal, REV’IT customers can now make their purchases quickly and easily. Dealers can check the stock status, find product information and order directly — all in one place.
“Many of our customers were enthusiastic as soon as they heard about the dealer portal,” shares Stijntjes. “We send out a survey every year, so we were able to see that 2/3 of our dealers use the portal daily — both for looking up product information and for placing orders. We also learned that displaying the ETA of their orders in our portal has made life much easier for our customers. Our products have a relatively long lead time, and sometimes products from old collections can no longer be ordered. It’s great that we can now display that kind of information directly in our online portal.”
All of these improvements made it possible for REV’IT to increase their already high level of service and offer the kind of quality that truly sets them apart from their competitors.
International Online Sales
With headquarters in the Netherlands, an office in New York and customers in over 70 countries, there was no question that REV’IT needed a solution to help them optimize the way they did sales internationally.
“Our dealer portal is available in eight languages. We also have a separate environment for the North American market, as we make a unique collection for this market.
“Both the standardization of our product enrichment and the integration with our ERP system were vital to our international ambitions. From changes in inventory levels to product information adjustments and marketing promotions, we can now communicate everything directly to our dealers via our dealer portal,” reports Stijntjes.
A Decade of Collaboration
REV’IT is still busy with international expansion, and e-commerce will continue to play a big role.
They have a number of e-commerce projects on their list, and the organization is looking forward to tackling it together with Sana.
“For us, it’s really nice that we’ve been working with the same account manager for a long time — someone who really knows the ins and outs of our company. Even when his wife was about to give birth to their first child, he was helping us get things done. When someone’s willing to walk through fire for you like that, you know you have a great relationship with the supplier.”
We’ve certainly enjoyed working with REV’IT over the last 10 years, and we can’t wait to see what they’ll achieve in the next decade! We wouldn’t be where we are today without that first visionary customer who trusted in our product and services from the very beginning.
22 June, 2018