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Customer Education Manager

Customer Success
Netherlands, Rotterdam
Shaunny Veldhuis
Head of Global Recruitment
Apply now

At Sana Commerce we’re committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.  

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career. 

At Sana Commerce, we’re looking for a Customer Education Manager to design a framework and create high quality education programs for our prospects, customers, and employees. This will lead to higher lead generation, customer loyalty, and employee satisfaction.  

What you’ll be doing:  

  • Designing a framework for educational content creation about B2B e-commerce and our product; 

  • Translating the educational needs into educational content (e.g. designing and creating a curriculum); 

  • Selecting, implementing, and managing the online education platform tool; 

  • Training colleagues on how to deliver training; 

  • Developing and implementing metrics to measure the effectiveness of the education strategy. 

What you’ll bring:  

  • At least 3 years of instructional design, education, training, or learning & development experience, preferably within tech/software; 

  • (Near) native in English on a business level to be able to create content; 

  • Project management skills with a lot of (internal) stakeholder management; 

  • Passion for presenting and convincing audiences to be able to record training videos; 

  • Analytical and creative skills to come up with new ideas and build business cases. 

What you’ll get: 

  • A hybrid working model – 3 days from the office, 2 days from home;  

  • A global and customized team onboarding program (9,1/10 rated by previous new hires);  

  • Up to 3 weeks “work from anywhere” per year;  

  • Thursday lunch on us (toasties, sandwiches, salads);  

  • Successes and milestones, big and small – we like to celebrate them together. 

Who we are: 

So, what does it mean to be a part of the Sana Commerce team?  

  • Entrepreneurial. Sana Commerce exists today because a few people had a great idea and brought that idea to life. 

  • Result-driven. We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals. 

  • Customer-centric. We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people. 

  • Team spirit. At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.  

  • Learning mindset. Sana Commerce people are constantly looking to improve and challenge their existing knowledge base. 

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Customer Education Manager in a cover letter, we strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!

#LI-SV1

Let new adventures begin!

Application Procedure

Applying procedure
Online Assessment &
Recruiter Interview

With the assessment, we’re measuring your learning agility. Did we click? Then our recruiters would love to get to know you better.

Applying procedure
Hiring Manager
Interview

Meet your future manager and ask them anything about the role you’re applying for, about Sana Commerce and the culture.

Applying procedure
Business Case

It’s based on real scenarios and information — you need to prepare a business case. This is done to assess the love for your future role and your skills. One of your future team members will also join this meeting.

Applying procedure
Final Interview with MT-member

We close our hiring process by introducing you to a member of our management team.