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Customer Success Manager - German speaking

Customer Success
United Arab Emirates, Dubai
Monserrat Tapia
Corporate Recruiter - EMEA/APAC
Apply now

At Sana Commerce we’re committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.  

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career. 

At Sana Commerce, we’re looking for a Customer Success Manager to help our customers to drive value in the DACH region by ensuring the best experience possible with our e-commerce platform.   


What you’ll be doing:  

  • Driving the success within your portfolio of accounts by acting as an internal advocate;   
  • Building and maintaining deeply rooted relationships with your customers;     
  • Increasing retention by taking actions on identified risks;      
  • Advising your customers on how our solution can help them achieve their objectives;    
  • Optimizing the commercial outcomes of your accounts;      

What you’ll bring:  

  • At least 1 year of experience in Customer Success, Account Management or Relationship Management; 
  • A high professional/ (near) native level of English & German. Any other (B2+) European language: Dutch, French, Italian, Danish, or Swedish is a plus;   
  • Excellent communication and listening skills;  
  • Customer-centric Mindset;  
  • A bachelor’s degree (minimum requirement).  

What you’ll get: 

What you’ll get: 

  • A hybrid working model – 4 days from the office, 1 days from home; 
  • Up to 3 weeks “work from anywhere” per year;  
  • A global and customized team onboarding program (9,1/10 rated by previous new hires);   
  • Wednesday lunch at the office! 

Who we are: 

So, what does it mean to be a part of the Sana Commerce team?  

  • Entrepreneurial. Sana Commerce exists today because a few people had a great idea and brought that idea to life. 
  • Result-driven. We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals. 
  • Customer-Centric. We’re in it for the long haul for our customers. Through good times and bad, we stick together because we believe in our product, our promise, and our people. 
  • Team spirit. At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.  
  • Learning mindset. Sana Commerce people are constantly looking to improve and challenge their existing knowledge base. 

Job descriptions can be tough to interpret. We strongly encourage you to apply if you feel like you are a great match for this role. Even if you may not tick all the boxes, please explain your motivation for the role of Customer Success Manager in a cover letter. Apply now!  

 

Let new adventures begin!

Application Procedure

Applying procedure
Online Assessment &
Recruiter Interview

With the assessment, we’re measuring your learning agility. Did we click? Then our recruiters would love to get to know you better.

Applying procedure
Hiring Manager
Interview

Meet your future manager and ask them anything about the role you’re applying for, about Sana Commerce and the culture.

Applying procedure
Business Case

It’s based on real scenarios and information — you need to prepare a business case. This is done to assess the love for your future role and your skills. One of your future team members will also join this meeting.

Applying procedure
Final Interview with MT-member

We close our hiring process by introducing you to a member of our management team.