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Customer Success Manager (SaaS) - USA

Customer Success
Colombia, Medellín
Isabel Ballen
Corporate Recruiter
Apply now

At Sana Commerce we’re committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.

At Sana Commerce, we’re looking for a Customer Success Manager to own the relationship with our customers and drive value in the USA region by ensuring the best experience possible with our e-commerce platform.

What you’ll be doing:  

  • Be responsible for your own portfolio of accounts;
  • Build and maintain deeply rooted relationships with your customers; 
  • Prevent and decrease churn by taking actions on identified risks; 
  • Advise your customers on how Sana can help them achieve their e-commerce objectives; 
  • Optimize the commercial outcomes of your accounts; 
  • Be an internal advocate for your customers

What you’ll bring: 

  • A bachelor’s degree;
  • A high professional/ native level of English;
  • At least 3 to 5 years of Customer Success, Account Management or Relationship Management with a SaaS platform or experience with complex products or platforms;
  • Strong analytic skills: You are good at interpreting statistics and reports
  • Excellent communication and listening skills; 
  • Client-oriented: You know how to get to the question behind the question and you’re good at collaborating with clients to put together a strong, realistic offer.

What you’ll get: 

  • Personal development. We believe that as our company grows, our people should be able to grow with us. We value learning and development opportunities for all our employees. So, from learning on the job to training and coaching, it’s all there. Together with your manager, you are in charge of your own personal growth.
  • Onboarding and buddy program. It’s always quite new and exciting to start your next adventure. We value a strong onboarding. You will be joining our general onboarding, will be introduced to a buddy, and will get a role-specific onboarding as well.
  • Entrepreneurial environment. We are a fast-growing international scale-up organization in software. We encourage initiatives and ideas from our people. We like to accomplish things together as a team.
  • Health and well-being. We believe that every employee should be at their best, that’s why we want to offer you private healthcare and a contribution to fitness subscription.
  • Extra benefits: We offer flexible working hours, a hybrid working schedule, Friday afternoon drinks, Weekly lunch with your team, and monthly social activities. 

Who we are: 

So, what does it mean to be a part of the Sana Commerce team?  

  • Entrepreneurial. Sana Commerce exists today because a few people had a great idea and brought that idea to life. 
  • Result-driven. We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals. 
  • Customer-Centric. We’re in it for the long haul for our customers. Through good times and bad, we stick together because we believe in our product, our promise, and our people. 
  • Team spirit. At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.  
  • Learning mindset. Sana Commerce people are constantly looking to improve and challenge their existing knowledge base

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, we have exciting plans for the Americas Region, and we value people who share our vision and look forward to growing with us. Apply now.

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Let new adventures begin!

Application Procedure

Applying procedure
Online Assessment &
Recruiter Interview

With the assessment, we’re measuring your learning agility. Did we click? Then our recruiters would love to get to know you better.

Applying procedure
Hiring Manager
Interview

Meet your future manager and ask them anything about the role you’re applying for, about Sana Commerce and the culture.

Applying procedure
Business Case

It’s based on real scenarios and information — you need to prepare a business case. This is done to assess the love for your future role and your skills. One of your future team members will also join this meeting.

Applying procedure
Final Interview with MT-member

We close our hiring process by introducing you to a member of our management team.