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Customer Success Manager - Junior

Customer Success
Philippines, Manila
Rimsha Khan
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At Sana Commerce we are committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.

At Sana Commerce we are looking for a Junior Customer Success Manager. As a Customer Success Manager, you are passionate about e-commerce. You’re driven to guide your clients through their digital transformation and to achieve your goal: decrease churn, drive value for your customers and ensure they receive a positive experience. You will report directly to the Regional Director while also getting the chance to collaborate with a global, fun, and diverse team of Customer Success colleagues.  

What you’ll be doing:

  •  Be responsible for your own portfolio of accounts;
  •  Building one-to-many campaigns for our customers;
  •  Preventing and decreasing churn by taking actions on identified risks;
  • Managing our online customer community;
  • Optimizing the commercial outcomes of your accounts;
  •  Being an internal advocate for your customers;

What you’ll bring:

  • A bachelor’s degree;
  • Experience: You already have some customer-facing experience through a previous (side) job or internship;
  • A passion for e-commerce: You’re up to date on the latest trends and developments in our discipline;
  • Strong analytic skills: You are good at interpreting statistics and reports;
  • (Near) Native skills in: English;
  • Excellent communication skills: You have strong language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen;
  • Client oriented: You know how to get to the question behind the question and you’re good at collaborating with clients to put together a strong, realistic offer;

What you’ll get:

  • Personal development. We believe that as our company grows, our people should be able to grow with us. We value learning and development opportunities for all our employees. So from learning on the job to trainings and coaching, it’s all there. Together with your manager you are in charge of your own personal growth;
  • Onboarding and buddy program. It’s always quite new and exciting to start your next adventure. We value a strong onboarding. You will be joining our general onboarding, will be introduced to a buddy and will get a role specific onboarding as well;
  • Entrepreneurial environment. We are a fast-growing international scale-up organization in software. We encourage initiatives and ideas from our people. We like to accomplish things together as a team;
  • Health and well-being. We believe that every employee should be at their best. So, we like to help a little bit with that, physically and mentally. In our offices we have fresh fruits available, we offer weekly bootcamp sessions and we offer several workshops focused on health and wellbeing for our people;
  •  3 weeks Work from Anywhere. We believe that flexibility in the workplace unleashes creativity, improves productivity, and encourages a growth mindset. For this reason, we offer the opportunity to work for three weeks outside of the company or home office, at any location of their choosing;

 We’re looking for a Junior Customer Success Manager who is passionate about e-commerce. You’re driven to guide your clients through their digital transformation and to achieve your ultimate goal: decrease churn, turn customers into advocates and get more revenue for the company.

Who we are:

So, what does it mean to be a part of the Sana Commerce team?

  •  Entrepreneurial: Sana Commerce exists today because a few people had a great idea and brought that idea to life.
  •   Result-driven: We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals.
  •  Customer-Centric: We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people.
  •  Team spirit: At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.
  • Learning mindset: Sana Commerce people are constantly looking to improve and challenge their existing knowledge base

 Job descriptions can be tough to interpret. Even if you may not tick all the boxes, we have exciting plans for the APAC Region and we value people who share our vision and look forward to growing with us. Apply now.



Let new adventures begin!

Application Procedure

Applying procedure
Online Assessment &
Recruiter Interview

With the assessment, we’re measuring your learning agility. Did we click? Then our recruiters would love to get to know you better.

Applying procedure
Hiring Manager

Meet your future manager and ask them anything about the role you’re applying for, about Sana Commerce and the culture.

Applying procedure
Business Case

It’s based on real scenarios and information — you need to prepare a business case. This is done to assess the love for your future role and your skills. One of your future team members will also join this meeting.

Applying procedure
Final Interview with MT-member

We close our hiring process by introducing you to a member of our management team.