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Junior IT Support Engineer

Colombia, Medellín
Jonathan Salamanca
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At Sana Commerce we’re committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.

At Sana Commerce, we’re looking for an IT Support Engineer to work with our global team in providing top-notch internal technical support and help our operations keep running smoothly.

What you’ll be doing:

  • Diagnose, install, support and maintain hardware and software problems, and resolve problems using daily follow-up on the internal ticketing system while maintaining the SLA standards.
  • Support and manage internal hybrid IT infrastructure and take proactive measures to keep the operation near-zero downtime.
  • Install software and operating system upgrades / patches through SCCM & Intune.
  • Maintain and manage the IT assets and inventory.
  • Participate in audit and compliance activities including regular reports to management.

What you’ll bring:

  • Excellent English communication skills, both written and spoken, is a must.
  • Bachelor’s in computer science, systems engineering, or related .
  • Minimum one year of experience as IT Support engineer.
  • Hands on experience with end-user applications such as Windows platform, Office365, Teams, SharePoint, OneDrive etc. and IT related hardware troubleshooting.
  • Good understanding about ITIL practices, GDPR and ISO 27001.
  • Excellent in customer support skills.

What you’ll get:

  • Private Health Insurance prepaid.
  • Hybrid work mode (3 days at Home, 2 at the Office in Medellin).
  • Focused career path.
  • Relocation bonus (for relocating to Medellin).
  • Health/Sports bonus.

Who we are:

So, what does it mean to be a part of the Sana Commerce team?

  • Entrepreneurial. Sana Commerce exists today because a few people had a great idea and brought that idea to life.
  • Result-driven. We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals.
  • Customer-Centric. We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people.
  • Team spirit. At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.
  • Learning mindset. Sana Commerce people are constantly looking to improve and challenge their existing knowledge base.

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, we have ambitious plans for the LATAM region, and we encourage people who share our vision and look forward to growing with us.  Apply now.



Let new adventures begin!

Application Procedure

Applying procedure
Online Assessment &
Recruiter Interview

With the assessment, we’re measuring your learning agility. Did we click? Then our recruiters would love to get to know you better.

Applying procedure
Hiring Manager

Meet your future manager and ask them anything about the role you’re applying for, about Sana Commerce and the culture.

Applying procedure
Business Case

It’s based on real scenarios and information — you need to prepare a business case. This is done to assess the love for your future role and your skills. One of your future team members will also join this meeting.

Applying procedure
Final Interview with MT-member

We close our hiring process by introducing you to a member of our management team.