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Team Manager of Customer Success - EMEA & APAC

Customer Success
United Arab Emirates, Dubai
Loes Leeuwenkamp
Corporate Recruiter - EMEA/APAC
Apply now

At Sana Commerce, we are committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

Your job 

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.

At Sana Commerce, we’re looking for a natural leader with a love for people to manage a team of Customer Success Associate and Managers while ensuring the value and satisfaction of our customers in the EMEA+APAC region.


Sound exciting? Read more!Customer-centricity is one of our top priorities for the coming years and we need you on board to achieve this goal! 
You will be working collaboratively with other managers in the region to improve the customers’ experience and journey, and the commercial results; as well as with the Director of Customer Success. Sound exciting? Read more!

As a Team Manager of Customer Success, you will:

  • Drive satisfaction, retention, and expansion of the customers in the region;
  • Act as an escalation point for our customers;
  • Coach the team to achieve greater results;
  • Contribute to global initiatives to improve the customer experience and team efficiency;
  • Define the global strategy and improve processes and tools.

What our employees say 

What I personally enjoy most about my role at Sana is being involved in making sure that every new person who joins our fantastic team is made to feel welcome, learn the ropes, and enjoy the same feeling of camaraderie that I have enjoyed since day 1″

Max Tiley – Customer Success Manager – EMEA

  • What you bring along: 
  • 3 years of experience in a customer-facing role,
  • Experience in a leadership role
  • Experience working with complex (SaaS software) product;
  • Customer-Centric & Entrepreneurial Mindset;
  • Bachelor’s degree; 
  • Excellent communication and listening skills.
  • A high professional/ (near) native level of English. Dutch is a plus.

What’s in it for you?  

  • Personal development. We believe that as our company grows, our people should be able to grow with us. We value learning and development opportunities for all our employees. So, from learning on the job to training and coaching, it’s all there.
  • Onboarding and buddy program. It’s always quite new and exciting to start your next adventure. We value strong onboarding. You will be joining our general onboarding, will be introduced to a buddy, and will get a role-specific onboarding as well.  
  • Entrepreneurial environment. We are a fast-growing international scale-up organization in software. We encourage initiatives and ideas from our people. We like to accomplish things together as a team.  
  • Flexible working hours. Work three days a week from the office, twice from home. One day is pre-set, the Sana Culture Day on Thursdays, when we will all have lunch together! 
  • 3 weeks Work from Anywhere. We believe that flexibility in the workplace unleashes creativity, improves productivity, and encourages a growth mindset. For this reason, we offer the opportunity to work for three weeks outside of the company or home office, at any location of their choosing.
  • Health and well-being. We believe that every employee should be at their best. In our offices we have fresh fruits available, we offer weekly boot camp sessions, and we offer several workshops focused on health and wellbeing for our people.  

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, we have enthusiastic plans for the EMEA+APAC region, and we would value someone who shares our vision and looks forward to growing with us.  Apply now.

Do you have doubts about meeting all the requirements? Please contact the recruiter responsible for this role. 

Who we are:

So, what does it mean to be a part of the Sana Commerce team?

  • Entrepreneurial. Sana Commerce exists today because a few people had a great idea and brought that idea to life.
  • Result-driven. We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals.
  • Customer-Centric. We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people.
  • Team spirit. At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.
  • Learning mindset. Sana Commerce people are constantly looking to improve and challenge their existing knowledge base.

Let new adventures begin!

Application Procedure

Applying procedure
Online Assessment &
Recruiter Interview

With the assessment, we’re measuring your learning agility. Did we click? Then our recruiters would love to get to know you better.

Applying procedure
Hiring Manager
Interview

Meet your future manager and ask them anything about the role you’re applying for, about Sana Commerce and the culture.

Applying procedure
Business Case

It’s based on real scenarios and information — you need to prepare a business case. This is done to assess the love for your future role and your skills. One of your future team members will also join this meeting.

Applying procedure
Final Interview with MT-member

We close our hiring process by introducing you to a member of our management team.