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Senior IT Helpdesk Support

Customer Service
Colombia, Medellín
Jonathan Salamanca
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At Sana Commerce we’re committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.

It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS company that allows you to take ownership of your career.

At Sana Commerce, we’re looking for a Senior Service Consultant to work with our Projects team in the americas region, providing top-notch customer and technical support to our clients.


What you’ll be doing:

  • Being the first point of contact for our customers.
  • Thinking proactively along with the customer to resolve their questions quickly.
  • Solving issues in the webshops with compliance with the Service Level Agreement.
  • Handling customer questions via a ticket system within the agreed time frame.
  • Focusing on customer satisfaction.

What you’ll bring:

  • Experience of 3+ years or more in customer support, help desk, or related.
  • Customer service skills. When issues arise, you see the potential to make something great out of it. You are never backing down and will always strive to reach the best possible solution for your customers
  • Technical affinity – You have an affinity with tech products are interested to learn everything there is to know about our software solution!
  • Organizational skills – Ability to multi-task and handle many projects simultaneously. Taking ownership and solving problems, but also escalating on time when things don’t go as planned.
  • Communicative skills – You speak and write fluently in English. You are great at understanding customer needs and know how to look for the ‘question behind the question’. You leave no room for interpretation.


What you’ll get:

  • Private Health Insurance prepaid
  • Visa sponsorship (Within the LATAM region)
  • Stablished and focused career path
  • Relocation bonus (If moving to Medellin after being hired)
  • Health/Sports bonus

Who we are:

So, what does it mean to be a part of the Sana Commerce team?

  • Entrepreneurial. Sana Commerce exists today because a few people had a great idea and brought that idea to life.
  • Result-driven. We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals.
  • Customer-Centric. We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people.
  • Team spirit. At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.
  • Learning mindset. Sana Commerce people are constantly looking to improve and challenge their existing knowledge base.

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, we have ambitious plans for the LATAM region, and we encourage people who share our vision and look forward to growing with us.  Apply now.

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Let new adventures begin!

Application Procedure

Applying procedure
Online Assessment &
Recruiter Interview

With the assessment, we’re measuring your learning agility. Did we click? Then our recruiters would love to get to know you better.

Applying procedure
Hiring Manager
Interview

Meet your future manager and ask them anything about the role you’re applying for, about Sana Commerce and the culture.

Applying procedure
Business Case

It’s based on real scenarios and information — you need to prepare a business case. This is done to assess the love for your future role and your skills. One of your future team members will also join this meeting.

Applying procedure
Final Interview with MT-member

We close our hiring process by introducing you to a member of our management team.