Eichholtz increased customer satisfaction while decreasing order fulfillment time and back office work.
We can now offer higher quality to clients with the same number of people employed with increased revenue. Otherwise we would have had to make concessions.
Joes van ‘t Leven | Finance and Control Manager at Eichholtz
Customer profile : Eichholtz
Eichholtz is a B2B wholesaler of uniquely designed luxury furniture, lighting and accessories. It is the company’s aim to continuously inspire the interior design industry with its extensive collections.
Eichholtz knew the value of having an online presence. They already had a website, for instance, however it did little more than function as an out-of-date catalog. The lack of an efficient web store meant delayed order processing and fulfillment, which was leading to dissatisfied customers and extra back office work.
Integrated e-commerce was the clear solution for Eichholtz from the beginning. Once they switched to Dynamics NAV, Sana was the logical web store solution. The Sana platform gave customers all of the information they needed in real time, and it drastically reduced back office work by eliminating the need for manual order entry and processing.
Increased customer satisfaction and revenue were only a couple of the many benefits that came with integrated e-commerce. Read the full reference case to learn how Eichholtz improved their business and how you can too.