IHL has always been dedicated to providing the best customer service, so improving their omnichannel capabilities was the logical next step.
The Sana platform has been set up for responsive design for tablet and mobile, so you don’t need to worry about that part.
Nan Xu | E-Commerce and Digital Specialist at IHL
Customer profile : IHL
Investments Hardware Limited (IHL) is a Canadian family-owned and operated business that has been dedicated to customer service since 1985. Today, IHL uses a 120,000 square foot warehouse and a 40,000 square foot showroom to meet all the needs of construction professionals and consumers under one roof.
IHL had been selling online since the late 2000s, but their previous web store was starting to show its age. The disconnect with their Microsoft Dynamics NAV ERP system meant data wasn’t always in sync across channels, and it wasn’t optimized for mobile use.
When Nan Xu, E-Commerce and Digital Specialist at IHL, started his search for a new e-commerce solution, he soon came across Sana Commerce. The smart integration, responsive site design and fast response from the team sealed the deal for IHL.
Now that their e-commerce team no longer needs to manually sync ERP data with the web store, IHL has been able to dedicate resources to other more worthwhile pursuits. Download the reference case to get the full story.