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Customer Success Munich
As the Enterprise Customer Success Manager you will grow the footprint of Sana Commerce in the enterprise segment. Your goal is to maximize our customers’ online success. How? By helping our largest customers to benefit even more from Sana. This means leading and supporting them in their digital journey and roll-out Sana Commerce across their international businesses and subsidiaries. Identifying online opportunities and translating them into concrete advice. You will advise our clients on getting the very most out of their web store and help them get the most out of our services. You’re driven to guide your clients through their digital transformation and to achieve your ultimate goal: optimize the commercial results for your accounts, minimize churn, and realizing up-sell opportunities to meet business objectives of customers.
Being entrepreneurial is one of our core values. Our core values guide us in our decision making and they define Sana’s personality as an organization. The team you will end up in is a great example of this core value. You will become part of our global Enterprise team, which is in charge of all our enterprise customers across the world. As this role is new to the company you will have the possibility to contribute to the set-up and execution of a successful global strategy and have an impact from the beginning. You will be directly reporting to the VP of Global Enterprise, who is responsible for the Global Enterprise team. You will be working closely with your direct colleagues from the Enterprise team, but also with colleagues from our regional Customer Success, Marketing and Sales teams.
As an Enterprise Customer Success Manager at Sana Commerce, you will:
What’s in it for you?
What you bring along:
You are getting excited by making customers happy and help them grow their online business. You are entrepreneurial like to be part of a growing start-up location and take advantage of the fact that you are part of a bigger, global tech company. You are passionate about e-commerce for sure.
You also have:
It all started in 2007, with a pizza and a plan. One evening in Rotterdam, the Netherlands, five people came together over a pizza and set out to create a B2B e-commerce platform unlike any other. And Sana Commerce was born.
Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. How? By making our customers’ SAP or Microsoft Dynamics ERP and e-commerce work as one. This unlocks total customer convenience, reliability without compromise, and constant evolution.
Sana Commerce is currently powered by more than 400 employees. We all have our own expertise and specialties, from sales and marketing to project management and more. But we’re all driven by the same goal: to make our customers’ e-commerce projects a success.
Our core values
So, what does being a part of the Sana team mean? Below is a list of our core values — the most important beliefs we look for in new colleagues and the foundation of our company culture. They guide us in our decision making and they define Sana’s personality as an organization.
Online Assessment & Phone Interview
With the assessment, we’re measuring your learning agility. Did we click? Then our recruiters would love to get to know you better.
Meet your future manager and ask them anything about the role you’re applying for, about Sana Commerce and the culture.
It’s based on real scenarios and information — you need to prepare a business case. This is done to assess the love for your future role and your skills. One of your future team members will also join this meeting.
We close our hiring process by introducing you to a member of our management team.