Pricing and plans

Whether you are a first-time e-commerce user or have implemented your current solution for years, Sana Commerce has a plan for you to grow and evolve alongside your business and customer needs.

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Search & discovery
Tweakwise Search & Merchandising

Unlock the full potential of your web store with our integration with Tweakwise by delivering a personalized buyer experience with smart search, filtering, and sorting tools. Showcase the most relevant options tailored to your buyers’ needs with advanced search and merchandising capabilities, featuring smart search, dynamic filtering and personalized product list pages.

 
Paid with 3rd party
Paid with 3rd party
Synonyms

Extend the findability of your products by tagging similar words or creating semantics in the backend. Whether you only allow buyers to search for products through one term or bidirectional – truly understanding buyers’ search behaviors.

Dynamic redirects

Instead of showing search results with a list of pages, you can showcase your top searches or best-selling products by creating product-specific web store pages, allowing upsell opportunities, while buyers find exactly what they’re looking for.

Keyword fields

Prioritize and boost specific keywords tailored to your buyers. With smart algorithms, you can use product data from the ERP system, PIM system or product attributes from Sana to select and boost your preferred keyword fields.

Search suggestions

Find directly what you’re looking for through the search results without the need to type the whole word, Product ID, or blog title and see suggested keywords or products in one overview.

Wildcard search

Search for a part of the word or a phrase based on core terms.

Phonetic search

Search products by their pronunciation giving buyers with language barriers the flexibility to make honest spelling mistakes.

Multiple search operator

Narrow or broaden search terms by using AND or OR when searching for products.

Content search

Besides product-specific pages, you can highlight and promote content pages through the web store’s search bar. Help buyers to find pages like information pages, blog articles, FAQs or news articles swiftly from the search bar, that’ll help you sell your products better – boosting the overall content findability of your web store.

 
Facetted filter & preselection

Allow buyers to search for products with facetted filter keywords by only typing the words in the search bar instead of clicking the filters one by one – helping buyers find specific products quicker.

 
B2B sales agreements & discounts
Ordering & payments
Product management
Personalized B2B experience
Sales channels
Internationalization
Front-end user experience
Services & support
SEO & analytics
Integrations
Reliability & security

Which plan is right for you?

Explore which benefits best meet your business needs. Once you request pricing, one of our e-commerce consultants will reach out to you to discuss:

  • Your business’s (e-commerce) goals, challenges and expectations
  • How Sana Commerce can support your business processes
  • The best-fit plan and pricing based on your business needs and Microsoft Dynamics or SAP ERP system

Frequently asked questions

What are the benefits of an ERP-integrated e-commerce solution as opposed to using a mainstream solution?

With an ERP-integrated solution*, all changes to your ERP data appear immediately in your web store and vice versa. Our solution is built into your ERP and does not rely on third-party connectors or middleware.

Sana Commerce Cloud processes all your information in one place, eliminating redundancies, inconsistencies and the need to manually maintain more than one set of business data.

* We only integrate with Microsoft Dynamics & SAP ERPs.

What if my business priorities and e-commerce needs change?

We live in a time where things change rapidly — especially when it comes to digital trends and transformation. So, we understand that your business needs may change as well. We will support you and advise you on the best options for your business.

Does Sana Commerce Cloud integrate with third-party applications?

In addition to our native integration with Microsoft Dynamics and SAP ERP systems, Sana Commerce Cloud has a variety of add-ons and marketplaces to sharpen your web store performance and improve your online offering. We also have technology add-on partners to enhance your customers’ buying experience. You can see the integrations per plan in the list above. For a full list of Sana Apps and other add-ons please see here.

What support do you offer?

Support levels vary based on your selected plan. In general, a more advanced plan comes with access to more senior staff, more service consultant priority and development priority.

Our support services are as follows:

Customer support levels

  • Pool: Access to a pool of support employees
  • Dedicated: Access to one dedicated support employee if you have customizations
  • Dedicated paired: Access to two dedicated support employees. For Advanced customers present in multiple regions (hubs) a dedicated pair per hub will be assigned.

Hosting

We offer 24/7 support on all hosting related issues for all customers.

Technical support

All technical support, including showstoppers (issues with a high impact in a very short time that relates to the customer’s critical business processes).

Implementation partners

Support is either delivered directly from our implementation partners or us. In case the implementation of your platform is done through one of our partners, please reach out directly to them when it comes to supporting possibilities.

How long does it take to implement Sana Commerce Cloud?

The time and resources to implement Sana Commerce Cloud depends on your business needs and existing tech stack.

You can get to work quickly with our out-of-the-box SaaS product, Sana Commerce Cloud, which is easy to deploy and benefits from a largely automated rollout as well as biweekly product updates after implementation.

If you require extensive customizations, implementation will take longer and require bespoke development work. A customized solution will also not benefit from biweekly product updates.

If a customized solution better suits your business needs, a requirements study will be carried out so that you know exactly how much work will be required to implement and when you will be able to launch your ideal web store.

What is the Sana Success Track and how do I join?

The Sana Success Track is a program for all customers on SCC that aligns their e-commerce objectives with a customized program with tools, measurements and initiatives to help you get there. All SCC customers are automatically enrolled through their Customer Success Manager.

Hear from our customers

E-Commerce Manager EU - Manufacturing

Excellent out of the box features to gear up e-commerce

High functionality out-of-the-box ERP centric = low (additional) maintenance, easy to use, fast to expand from market to market.

Marketing Manager, Education

Sana is here to help

Bi-weekly releases, I am excited about the continued improvements and the option to submit wish lists (roadmaps).

E-Commerce Manager, Miscellaneous

Sana works great for my company and my customers

It works great for our customers. We have grown sales year over year with the help of Sana.

Director of IT - Manufacturing

Sana Commerce is easy to configure, flexible and responsive

The Sana Administration console is excellent. It allows non-technical employees to administer and modify portions of the website without requiring them to have any web development or coding experience

Gerard W.
Gerard W.
Financial & Operational Director

We now have orders from customers we previously had no contact with.

No more manual order intake and processing. Stock availability, customer-specific pricing, volume discounts, etc. are all administered in NAV and work great in the web store.

Sibille H.
Sibille H.
Project Manager

Sana Commerce really boosts your online sales.

The pricing for the performance is excellent. Of all the e-commerce solutions we looked at, Sana Commerce was the best in pricing, performance and connection to our ERP.

Andres R.
Andres R.
Chief Information Officer

High level of integration with our ERP.

I like the ability to implement on MS Dynamics Ax, you don’t need to customize a lot in the ERP because Sana includes a high level of integration with MS Dynamics AX. And it is to easy to include the discount policies of each customer and other information from the ERP.

Marco S.
Marco S.
Head of IT Services

We now have a webshop implemented in a very short amount of time.

The webshop works and we don’t need a whole team in Austria to keep it alive. It just works and we can focus on development and new things. Pros: Standard integration Dynamics AX and Perfion. Fits in our IT Strategy. Very professional people on the Sana team. Fast implementation, no surprises.

Madelyne Velasco Mite
Madelyne Velasco Mite
Technology Manager

Best e-commerce I found that integrates with SAP.

It connects perfectly with our ERP and makes our internal processes so easy. We don’t have to worry about updating the inventory info or stuff like that. The integration is smooth and it also notifies admins when you have an issue with a customer or internal Sana task.

Tracy L
Tracy L
Director, Digital Development

The in site editor is great! Overall we've been very happy with Sana.

The platform’s ease of use, integration with our NAV ERP, and the consistency\uptime. We rarely have issues and if we do we get immediate notifications that are generally telling us something’s wrong on our end with our ERP or connectivity.

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Claude L.

We can now offer solid e-commerce capabilities to our B2B customers.

It allows a flawless flow of information between the front-end and the ERP. It removes the most significant pain of any e-commerce platform; truth of data. Customer comments have been terrific so far.

Filip D.
Filip D.
Sales & Communication Assistant

We were able to set up and run a large store in a short time.

The CMS is easy enough for beginners but is also open enough for advanced users to program. The attention to detail when it comes to SEO and minimal setup is a big plus.

Ready to transform the way you do e-commerce?