How customized can I make my web store?
This depends on the type of Sana Commerce solution you select.
If you choose Sana Commerce Cloud, customizations are possible. However, not everything can be customized at this time: only the areas of the software that currently have extension points available — shipping, for example. We are constantly adding new extension points, which means Sana Commerce Cloud is becoming more customizable with every release.
The on-premises version of Sana Commerce already offers extensive customization options. Our teams of solution architects are able to make virtually any adjustment necessary to ensure your Sana Commerce web store perfectly suits your business needs.
Get in touch for more information about the extensive customization possibilities
Can you calculate shipping rates directly from the item page in Sana Commerce?
The shipping rates for each of the shipping methods you have configured are displayed at checkout. The shipping rates are calculated by your ERP system, not Sana Commerce. All the data necessary to calculate the exact shipping costs is already present in your ERP, after all, Sana Commerce simply retrieves the final result instead of recreating the business logic.
When calculating the shipping, all items in the order are taken into account. This makes it easy for your customers to select the most cost-effective shipping option.
What shipping carriers do you integrate with?
Sana Commerce currently integrates with FedEx, UPS and USPS.
What add-ons are available?
You can use an array of add-ons for shipping and payments, as well as sales tax calculation, email marketing and more.
View all available add-ons here
Which system owns the master product catalog?
Sana Commerce retrieves the product catalog data from your ERP system. This ensures that product information in your web store is always up to date, and means that you only need to manage product data in a single system.
What type of account information can customers view?
Sana Commerce uses your ERP system as its single source of truth. That means that it retrieves product and customer information from your ERP system. As a result, your customers are able to view the kind of information you expect — addresses, order status and so on — but also information that wouldn’t be available in less tightly integrated web stores, such as orders placed via other channels.
The account information your customers can view includes:
- Company and customer details
- Order history (across multiple channels)
- Order templates
- Pending orders and quotes
- Order line status with track and trace information
- Return orders
- Sales agreements
Please note: The availability of these features depends on the ERP you use.
How often do I have to upgrade or update the software?
The frequency of updates — and the actions required on your part to implement them — depend on the Sana Commerce solution you choose.
If you use Sana Commerce Cloud, our cloud-based software as a service web store solution, you do not need to perform any updates yourself. Updates, which we release several times a year and eventually aim to release on a monthly basis, are automatically applied to your web store.
The on-premises version of Sana Commerce has the same functionality as Sana Commerce Cloud, but updates are released at a slower pace. Instead of regular updates, on-premises customers can install one or two bundled updates a year. Unlike with Sana Commerce Cloud, these updates aren’t automated and need to be performed manually. However, you can choose to not implement an update or to update at a later date.
Can the software support different types of products with different attributes?
Sana Commerce retrieves all product information from your ERP system. You can use any product field from your ERP system in your web store. If it’s defined in your ERP system, it can be used in your Sana Commerce web store. You can determine per specification whether it’s displayed on the product detail page.
In addition to listing product attributes on the product detail page, certain ERP systems also allow Sana Commerce web stores to display product variants in matrices.
Can different catalogs be defined for purposes other than a business-to-consumer (B2C) store?
While Sana Commerce of course lets you offer a standard online product catalog suitable for all types of buyers, it also gives you the freedom and flexibility to tailor your web store catalog to individual customer preferences.
The customer assortment feature lets you create customer-specific catalogs. This means that when they log in, your customers can view the catalog as defined by you. You can filter out products and items that you know are not relevant to a specific customer, but also display items that are meant specifically for them or the group of clients to which they belong. Thanks to this feature, it’s easy to use a single web store to serve different customers and customer groups without compromising on usability or confidentiality.
What product attributes can customers search on?
Your customers can search for products based on any product description field defined in your ERP and used in your web store, including, but not limited to:
- Item number
- Rich product description
Is the search engine pre-integrated and catalog aware?
Sana Commerce comes with built-in search functionality based on the Lucene search engine. If you are using customer-specific catalogs, the search functionality will take this into account and only show results the customer is permitted to see.
What website behaviors can be easily monitored?
Sana Commerce is compatible with Google Tag Manager (GTM), so you can use Google Analytics to view and learn from web store visitor behavior. Using GTM lets you view the following behaviors in Google Analytics:
- Views of product list and search results pages
- Views of product details
- Clicks on products or product links
- Adding products to the shopping cart
- Removing items from the shopping cart
- Initiating the checkout process
- Sending the checkout value for specific checkout steps
- Completing the purchase
How long does a Sana Commerce implementation take? What sort of resources are required?
The time and resources required to complete a Sana Commerce installation depend on your business needs. If you do not want extensive customizations, you can get to work quickly with Sana Commerce Cloud, which is easy to deploy and benefits from a largely automated rollout.
However, a customized on-premises installation will take longer and require bespoke development work. If the latter better suits your business needs, a requirements study will be performed so that you know exactly how much work will be required to implement and launch your ideal web store.
Can the application support business-to-business (B2B) and business-to-business-to-consumer (B2B2C) business processes?
Yes. Sana Commerce has been developed so that you can offer a customer experience that lives up to the most stringent B2C standards, regardless of whether you serve consumers, business buyers or both.
Meanwhile, it also has features that make it possible for B2B clients to place their orders online without compromise. Customer-specific pricing, volume/tier pricing, BOM/kitting, requests for quotes, roles and authorizations: Sana Commerce was developed with the business buyer in mind.
Can the application support other interactions beyond shopping, such as web self-service or customer care?
Yes. In addition to streamlining the order process, Sana Commerce’s tight ERP integration makes it easy to share the most up-to-date information with your clients 24/7. If they want to know whether a certain product is still in stock or the status of their most recent order, they no longer need to call their account manager.
With Sana Commerce, your customers have around-the-clock online access to information including:
- Customer details (also editable)
- Pending orders and quotes
- Order history (across channels)
- Outstanding amounts
- Last viewed products
And much more.
Moreover, customers can even edit recently placed orders that have not yet been processed in the ERP and pay invoices online.
How do I get information about product upgrades?
We release a variety of materials detailing new product features in the run-up to a new version.
You can always access the latest version of the Sana Commerce Solution Highlights in our resources center, for instance. Also, our CPO Arno Ham gives regular webinars to keep our partners up to date on the latest development news at Sana Commerce. We update our customers and partners as soon as these new materials are available.
How much does Sana Commerce cost?
The exact price for a Sana Commerce web store depends on a number of factors: SaaS or on-premises, ERP version, hosting, number of web stores, the extent of customizations and so on. Do you want more detailed information about the price of a web store that meets your needs?
Get in touch with your local Sana office
Can I see a demo of the product?
Yes! You can view a short demo of Sana Commerce for a specific ERP system on the relevant product page:
However, you can also book a personalized demo with one of our e-commerce experts. By providing information such as your industry, ERP system and business size, we’re able to tailor the demo to your specific situation and help you get the most complete picture possible of what Sana Commerce can and can’t do for your company.
I want to learn about Sana Commerce. What would you suggest?
Our resources center is full of free factsheets and ebooks covering a variety of topics relating to our software. Here you can download information about Sana Commerce for your specific ERP or industry, as well as more general topics such as security and GDPR. And, of course, in-depth information about our latest product release.
If you prefer video content, you can view tutorials, event recaps, customer testimonials and more on our YouTube and Vimeo channels.
What payment gateways do you integrate with?
Sana Commerce offers payment add-ons for a number of PSPs (Payment Service Providers), including:
- Authorize Net.
See all add-ons
How can we ensure only customers can see the prices in our web store?
Sana Commerce lets you enable or disable pricing per audience in your web store. That means that you can define customer groups (B2B, B2C, B2X) and then determine the price visibility settings per audience.
How secure is your software?
Your web store security is of the utmost importance: the last thing you and your customers want is for their sensitive data to fall into the wrong hands because of your online sales portal. That’s why Sana Commerce, in addition to being SAP and Microsoft Dynamics certified, offers a variety of safety features including:
- SSL security support
- SALT added to encrypted data
- Minimum password requirements
- Google reCAPTCHA
- Admin session expiration
Can you make recommendations for similar products? Does Sana Commerce have AI or algorithm for product recommendations?
Sana Commerce offers a number of options for cross-selling and upselling. You can, for example, connect products to one another so that your product detail pages display alternative products as well as suggested accessories.
Sana Commerce web stores also offer predictive ordering. This uses past order data to suggest items for a customer’s next order, saving time for customers and ensuring they don’t forget to order items that they have ordered frequently in the past.