1,000
new B2B customers
Meet Sana Commerce
Shift your sales process from tedious to speediest.
See how United Pacific Industries saved 20-30 minutes per order.
Learn more
20%
increase in sales growth
20-30 minutes
saved per order process
The challenge
Shifting from manual to automatic
United Pacific Industries, a leader in automotive spare parts, set out to simplify their B2B operations, aiming to boost efficiency and elevate customer service. Their traditional manual order system proved tedious and prone to errors, prompting the search for a more streamlined solution. Realizing the limitations of mainstream e-commerce platforms, they looked for a vendor who could adapt to their unique needs.
Their quest brought them to Sana Commerce, a solution that caught their attention not only for its robust features and B2B expertise but also for the people behind it—individuals who were eager to listen, comprehend, and devise tailored solutions to address their specific challenges.
“Sana’s willingness to listen to our needs, understand our problems, and offer tailored solutions that benefit our customers sets them apart. Without genuine collaboration and understanding, projects often fall short of expectations.”
Jai Baek, Marketing & Creative Director at United Pacific
The solution
Streamlined orders through digital commerce
After evaluating numerous e-commerce solutions, United Pacific Industries met with Sana Commerce, who quickly emerged as the right solution for their complex B2B needs.
Key features like the pricing tool and attribute display played a pivotal role in their decision-making process, offering cost-effective solutions and seamless integration from Microsoft Dynamics to the front end.
With Sana Commerce Cloud, United Pacific aimed to:
- Streamline order processes: United Pacific Industries sought to simplify their order processing system, reducing manual efforts and minimizing errors in customer transactions.
- Improve customer experience: Enhancing the overall customer experience became a top priority. They aimed to provide customers with a seamless and user-friendly interface, making it effortless to browse products, place orders, and access personalized pricing information.
- Efficiently integrate and migrate: United Pacific Industries aimed for seamless integration and migration from Magento to Sana Commerce, aiming to minimize disruption to their operations and ensure a smooth transition for both staff and customers.
“Sana’s comprehensive IT support, from developers to regular assistance, was a game-changer for us. When comparing platforms, it was a no-brainer – Sana offered a superior support system tailored to our needs, leveraging our product database in Microsoft Dynamics.”
The results
Game-changing sales efficiency
United Pacific Industries’ transition to Sana Commerce Cloud marks a significant milestone in their journey towards operational efficiency. Here’s a look at what United Pacific achieved with Sana Commerce:
- Increased efficiency: Moving to online orders has smoothed out United Pacific Industries’ processes, cutting down on manual work and simplifying the order journey.
- Improved team effectiveness: Since making the switch to Sana Commerce, United Pacific Industries have noticed a game-changing time savings of 20-30 minutes per order. This means more time for the team to focus on building relationships and big-picture strategies.
- Simplified catalog management: With Sana Commerce Cloud in place, United Pacific Industries has slashed the time it takes to manage their catalog. They no longer need to manually upload product data. Now, with automation through their backend database, catalog upkeep is much more efficient.
“Sana’s web store has been a game-changer for us. With in-depth product descriptions, seamless upselling, and integrated Salesforce, we’ve elevated our sales strategies and effortlessly generate customer leads. It’s a testament to the power of innovation in transforming our business.”
