IT Leaders outlook on B2B e‑commerce ‘22/23:

The wave of impact IT faces in B2B e‑commerce

The impact of misaligned B2B e‑commerce has more far-reaching effects than just IT. It creates issues on the commercial side as well. IT can either be the villain or the hero, depending on how they respond to this issue.

IT Leaders outlook on B2B e-commerce ‘22/23: The wave of impact IT faces in B2B e-commerce

The impact of misaligned B2B e‑commerce spreads…

We heard in the first report for IT Leaders that an overwhelming majority of them are unhappy with their current B2B e‑commerce solution. But the problem doesn’t stop there. The business impact of a maladjusted solution has business leaders knocking at IT’s door asking for answers. Here’s just some of what those consequences are:

  • A quarter of all IT ticket issues are the result of order errors.
  • 2 in 3 IT leaders say their current e‑commerce solution has harmed their relationship with the business.

The last thing you want is to be assigned responsibility for a solution that isn’t a solution at all. See just how many IT leaders are in the same boat as you and what they are saying about this critical issue.

Check out the full report for never-before-seen insights that can help you make the case for IT as leaders to your stakeholders.

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