5 min read

Winning Back Parts Revenue in the Age of Real-Time Commerce

Stop losing margin to third parties and manual errors. Download the whitepaper to see how real-time commerce helps you lock in revenue and secure your customer base.

Sana Commerce + Copperberg 
Winning Back Parts Revenue 
in the Age of Real-Time Commerce 

inspecting machines machinery manufacturing

Your customers aren’t just looking for parts: they need reliable experiences. Uncover the trends that will keep your web store the go-to choice for your buyers.

sana whitepaper winning back parts revenue in the age of real-time commerce

Uncover the digital gaps 
costing you revenue 

The old way 
of selling parts is broken

Industrial buyers have changed how they work. They don’t want the interruption of a manual stock check: they need to see it on their screens, instantly.

71%
of today’s industrial buyers are Millennials or Gen Z.
73%
of buyers now prefer to order online, and many will switch suppliers if the digital experience falls short.
85%
of B2B buyers report frustration when ordering online.

Beat the grey market on reliability, 
not just price 

Third party resellers are winning because they are fast and easy to use. What they can’t do: guarantee authenticity or quality.

Win back these high-margin sales by offering what they can’t: real-time, verified stock levels directly from your warehouse.

When buyers are assured that a part is available and will arrive predictably, they stop seeking alternatives.

Stop asking customers 
to double-check your data 

Nothing erodes trust faster than a web store that doesn’t match the final invoice.

Eliminate these errors by connecting your portal to the source, ensuring data matches internal records accurately.

When customers see the same numbers your finance team sees, they order with confidence.

Empower your buyers 
to complete their journeys  

Your sales team shouldn’t be wasting time answering routine availability e-mails.

Give buyers the tools to self-serve efficiently, like searching by serial number or reordering via QR codes.

A smarter portal handles the admin work, freeing your people to focus on proactive customer relationships.

Real results:
Contiweb 

Contiweb Logo

23%

of all spare parts orders are now self-service.

16%

of total spare parts revenue comes through the portal.

20%

of customers switched to the new portal immediately.
Contiweb’s customers were stuck waiting for answers due to time-zone differences. Now, they check stock and pricing instantly, 24/7.
Download the full report
contiweb

Take control of your aftermarket sales 

  • Stop losing margin to third parties and manual errors.
  • Download the white paper to see how real-time commerce helps you lock in revenue and secure your customer base. 
Download now
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