Medical Supplies & Healthcare E-Commerce

Medical and healthcare e-commerce platform

Looking for an e-commerce solution where reliability and compliance don’t come at the price of customer convenience and evolution? Our Sana Commerce platform checks all these boxes, without any compromise. How? We make your SAP or Microsoft Dynamics ERP and e-commerce work as one. This means that we can automatically show the data and logic you’ve built in your ERP on your web store, without duplication, disruptions, delays or manual synchronization. We also bring extensive expertise in medical e-commerce and its specialist requirements.

So, if you already manage all your data and logic in your ERP, you’ll not only benefit from unprecedented efficiency, but also from improved customer relationships through the following key benefits.

Total customer convenience

Empower your customers with personalized self-service and complete transparency, while remaining compliant with medical industry standards.

Hyper-personalized web store

Customer-specific pricing, sales agreements, invoices, online and offline order history, custom products and more personalization are all available, out of the box.

Documentation portal

Give customers direct access to product manuals and pharma leaflets. Allow buyers to validate their web store registration and/or individual orders by submitting their own documentations and certifications through the web store.

Product grouping

Group and filter products based on strengths and dosage, so customers can easily find the medicines they need.

Roles, authorizations and user rights

Multiple users from a single organization — such as a large hospital — can be divided into different roles. From contract viewers to order approvers, each user can then only access the information and functionalities for which they are authorized.

Reliability without compromise

Deliver a reliable online experience and eliminate errors, to deliver the right products quickly, which can make all the difference for medical professionals and their patients.

Expiry date information

Show the correct expiry date for each medicine product batch directly on your site.

Real-time inventory data

With your ERP and e-commerce working as one, your web store will only sell what’s available in the ERP, with stock levels updated in real real-time.

Omnichannel experience

Provide the same information across all sales channels, from web store to phone and EDI.

Elimination of errors

No silos in data, errors in orders or missing orders thanks to ERP and e-commerce working as one.

No delayed delivery

Real-time ERP integration speeds up the ordering process and ensures you deliver the right pharma and medical supplies at the promised time.

Accurate information

Even when your customer places an on-demand, custom product order, the web store displays the correct delivery time and pricing based on the ERP logic.

“We have fewer individual products, fewer suppliers, and a shorter lead time with less inventory. That means less risk. We now have an extremely stable environment that helps us reach our goals.”

Gani Gashi | Manager of Finance, Controlling and IT at Zorgservice XL

“We chose Sana Commerce’s e-commerce solution because of the integration with our ERP. Integrated solutions are way easier to manage than interfaced solutions and therefore really boost your efficiency.”

Karel Jutte | Global Application Portfolio Manager at Fagron Read more

“Sana seemed to be the only solution to truly understand… that we wanted to benefit from our SAP ERP investment – and [knew] how to do that. [With Sana], a world of possibilities opened up to us.”

Bart van Eijndhoven | General Director, Basiq Dental

50%

of profit is now driven online

5

web stores launched across markets

See all customers

Constant evolution

Quickly adapt your business to meet your customers’ evolving expectations and the latest medical industry trends, such as the shift from B2B to D2C and B2B2C, or changes in demand following major outbreaks or pandemics.

Fast go-to-market: Easily add new product lines to react to new demands or to expand your portfolio of medical supplies.
Open new web stores: Whether you want to expand to a new market or embrace a new business model, you can choose what ERP information is visible and tailor it by web store.
Adapt to changing healthcare legislation: Once you make the change in your ERP, the same logic will be immediately applied to your web store without any disruption.
Add new functionalities: Easily add new functionalities and add-ons, such as new payment types, shipping logistics and more — all based on your customers’ latest needs.

… And more!

See our platform in action