Your partner in B2B
e-commerce success

sana customer success team

Our dedicated Customer Success team is more than just a support line – we’re your strategic advisors, your e-commerce experts, and your champions for growth.

Your customer success manager will be with you 
every step of the way

According to the latest Gartner Peer Insights™ reviews, 95 percent of customers would recommend Sana Commerce for Digital Commerce.

Personalized B2B expertise
Accelerated business growth
Lasting e-commerce success
sana customer success team working around a laptop

Personalized 
expertise

We understand that e-commerce success isn’t a one-size-fits-all journey. That’s why every customer receives a dedicated Customer Success Manager (CSM) who becomes your trusted advisor and go-to expert.

  • Strategic guidance, not just answers: From day one, your CSM takes the time to truly understand your business goals. They’ll provide personalized advice and proactive support, helping you navigate every step of your e-commerce journey.
  • Connecting you to the right people: Whether it’s getting a question answered by our support team, connecting with the right implementation specialist, or sharing your product feedback with our development team, your CSM ensures your voice is heard.
  • Learning from the community: Facing a challenge? Your CSM can connect you with other Sana Commerce customers who have successfully tackled similar hurdles, fostering knowledge sharing and collaboration.

Think of your CSM as an extension of your team, invested in your success and ready to help you thrive in the digital landscape.

R.I. Schreiber logo

IT Director at R.I. Schreiber

Our customer success manager has been a great pleasure to work with. He is very attentive to our needs and is always looking for ways to help us grow our online customer base and get the most ROI out of our Sana subscription.
sana customer success team using laptops and pointing at screen smiling

Accelerating growth 
for your business

Our customer success team is trained in ensuring you get the most out of your web store:

  • Boost conversions: We’ll help you identify and implement strategies to increase conversions and sales.
  • Personalize the experience: Tailor your webstore to create a unique experience for each customer.
  • Improve web store performance: Optimize your SEO and email marketing to attract more visitors and drive engagement.
  • Unlock new possibilities: As your business grows, we’ll guide you toward new features and add-ons and tactics to help you reach your full potential.
sana customer success team in a meeting high fiving over the table

How we 
help

With Sana Commerce Cloud, your e-commerce platform isn’t just a tool, it’s a springboard for business expansion:

  • Explore new markets: We’ll help you strategize and execute successful expansions into new territories.
  • Launch new products or brands: Get guidance on introducing new offerings to your online store.
  • Seamless roll-outs: We’ll ensure your expansion plans are executed smoothly and efficiently.
  • Strategic consultation: Leverage our expertise to refine your growth strategy and achieve your goals.

Our customer success team is with you every step of the way, helping navigate new opportunities and achieve lasting success.

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  • Always In sync with real-time data.
  • Deliver a seamless self-service experience that builds loyalty.
  • Fuel growth with analytics that uncover trends and maximize ROI.
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