Onboarding your team
According to the latest Gartner Peer Insights™ reviews, 95 percent of customers would recommend Sana Commerce for Digital Commerce.
Seamless onboarding
with your dedicated team
A successful go-live is our top priority. Here’s how your dedicated team collaborates to accelerate your onboarding:
- Project management: Our experienced project managers lead your implementation, ensuring a structured and timely approach, keeping you informed every step of the way.
- Technical expertise: Our product specialists assess your needs and ensure you’re maximizing functionality from your platform.
- Training and enablement: Access to our online university provides self-paced technical training, complemented by personalized support from your implementation team to ensure you set up your web store as efficiently as possible.
The Sana Customer Adoption Plan
Product Adoption
Sana offers comprehensive training, dedicated support, and ongoing education to help your team master the platform and maximize its value.
- Comprehensive Training: Structure your learning with Sana University, along with webinars, and in-person workshops, to help your team master the platform.
- Dedicated Support: Our customer success managers have access to usage reports, and can advise you to maximize what you’re getting out of your product. Plus, our support team is always available to help troubleshoot any issues.
- Ongoing Education: Join our quarterly Sana Spotlight for product updates. We also share a product newsletter that contains the best practices and resources to help you stay ahead of the curve and continue to maximize your investment.
Customer Adoption
Sana’s intuitive platform ensures easy navigation, while personalized onboarding and tailored adoption plans provide seamless customer transitions.
- Intuitive Design: Our platform is designed with user experience in mind, making it easy for your customers to navigate and find what they need.
- Personalized Onboarding: Our dedicated team provides tailored guidance and support to ensure a smooth transition for your customers.
- Tailored Adoption Plan: Get personalized, actionable insights on how to get your customers on-board, and connect with other Sana customers who’ve done the same.
See how business like you
drive scalable growth.
Our proven project approach
We offer two implementation timelines
to align with your available resources.
We offer two implementation timelines
to align with your available resources.
Ideal if you have a dedicated, full-time resource from your team to focus on the implementation.
Suitable if you have a dedicated, half-time resource from your team.
We follow a four-phase approach
designed to get you up and running quickly
We follow a four-phase approach
designed to get you up and running quickly
We gather your requirements and align on the implementation strategy.
We set up your Sana Commerce web store, which comes integrated with your ERP to ensure seamless data flow.
We tailor your web store to your needs, providing hands-on training to empower your team.
We launch your store and continue to provide support, ensuring your ongoing success.
You’re not just gaining a platform, you’re gaining a team.
You’re not just gaining a platform, you’re gaining a team.
Sana Commerce helps B2B organizations thrive.