Smart Search & Discovery
Guide buyers to the right product with buyer-friendly functionalities like autocomplete, synonym search, and search suggestions.
Customer-Specific Item Numbers
Help buyers easily find products using their system’s item numbers to streamline the purchase process.
Frequently Asked Questions
What is the difference between an item number and a customer-specific item number?
Item number refers to the number you as a seller have assigned to a product within your ERP. Customer-specific item numbers refer to the number your buyers use in their respective systems to refer to the same product.
Why would a buyer have a customer-specific item number?
Buyers may not be familiar with the item numbers in your ERP system. Searching by the customer-specific item number saves time and reduces order errors.
How can I enable customer-specific item numbers?
In Sana Admin, click: Setup > Products > Stock and assortment. Use the Customer item numbers option to enable the customer item numbers.
Which ERPs support this feature?
Microsoft (NAV, BC, AX, F&O) and SAP (B1, ECC, S/4HANA) ERPs support customer-specific item numbers.
Do customer-specific item numbers replace main item numbers?
No, buyers will see their customer-specific item number alongside the main item number throughout the buying journey.
What Our Global B2B Customers Are Saying
“A state-of-the-art customer experience is a key goal for PALFINGER. In order to consistently live up to our high standards, we decided to improve this experience significantly.”
Ramböck Florentine, E-Commerce Manager at PALFINGER Read more
“Moving to Sana Commerce Cloud was another easy decision. We knew there would be page load improvements, new customer features, and overall integration improvements with SCC.”
Nathan Ayres, E-commerce manager at Labelmaster Read the case study
“The Sana Commerce product is modern and in line with the times.”
Ella Evers | Application Specialist, Mitsubishi Turbocharger and Engine Europe B.V. Read more