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Download your free user story template for a step-by-step guide and examples on how to create user stories for your e-commerce website.
Our e-commerce user stories template helps you create comprehensive user stories to prepare for your e-commerce implementation or replatforming project.
User stories help you break down your customers’ potential online journeys into specific steps. You can then use them to guide the functionalities and design of your online store. Due to the complexity of B2B buying journeys and requirements, user stories are especially critical for B2B e-commerce projects.
Use this e-commerce user stories template to:
The user stories template makes a useful tool for cross-department collaboration. Business Owners, E-Commerce and IT Managers should use it alongside Sales, Marketing and Customer Support Managers to define and validate required web store functionalities.
This user stories template is provided as an Excel spreadsheet, so you can easily fill and edit it according to your own requirements. The template includes:
Learn how to create e-commerce user stories, by focusing on the who, what and why. And don’t skip the critical final step: validating your stories.
Fill in this chart to get a full view of your customers’ online touchpoints. Then use it as a conversation starter to develop key stories.
Follow our user story format and fill in the template to create complete user stories for your e-commerce website.
Use our examples of e-commerce user stories as a starting point to create your own.
Fill in your details to claim your copy of the e-commerce user stories template. This template will help you understand your customers’ online journey and can use that information to design your online store. Tailoring it to your customers’ needs.
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Are you preparing for an e-commerce project? Check out these additional templates and guides:
Can we do more to help? Schedule a consultancy call with one of our experts for more e-commerce advice.