B2B Customer Service 
needs urgent overhaul

Lighting Domus

38% of B2B buyers are not satisfied with their customer experience. B2B businesses must win over customers with improved customer service through AI integration, automation, and a customer-centric mindset.

KWI Guide_B2B customer experience shortcomings_3-min

B2B customer experience shortcomings

B2B Buying is unique. Why isn’t your Customer Service?

Uncover:

  • Top sources of Customer Service dissatisfaction
  • How the unique B2B buying sales cycle impacts CX
  • Most important CX features buyers demand
Read the guide now
KWI Guide_Key customer experience strategies_1 copy 2-min

Key customer experience strategies

Get the blueprint for how to win over buyers with an elevated customer experience:

  • Practical tips like mapping your customer pain points and bottlenecks
  • Use AI to provide 24/7 support and improved accuracy
  • Develop a customer-centric culture to go from reactive to proactive
Read the guide now
KWI Guide_Real-world CX transformation_2-min

Real-world CX transformation

See how companies like Atkins & Co Ltd, Birlea, and Harrison & Clough put theory to the test, resulting in massive CX gains:

  • 60% reduction in order returns
  • 50% reduction in phone orders
  • 80% reduction in customer service calls
Read the guide now

Request your product demo

  • Always In sync with real-time data.
  • Deliver a seamless self-service experience that builds loyalty.
  • Fuel growth with analytics that uncover trends and maximize ROI.
Request a demo Compare plans
Request a demo with us banner

See how business like you 
drive scalable growth.

Palfinger logo dark

Ramböck Florentine

E-Commerce Manager at PALFINGER

80%

Adoption rate

85%

Customer satisfaction

200%

Increase in user accounts
“The support and understanding the Sana Team provides in helping us find the right solution is not something every company can offer. Sometimes you can feel like you are just a ticket. With Sana you feel like you’re in a business partnership.”
Read case study
Palfinger X Sana

PALFINGER's
Digital Commerce Advancements

Since the implementation of Sana Commerce Cloud (SCC), PALFINGER’s e-commerce journey has witnessed remarkable strides in both growth and operational efficiency.

Partech logo dark

Robin Sørensen

Engineering & IT Manager, Partech

30%

Increase in Annual Revenue

90%

Of New Customers Discovered via the Web Store

3

Months Smooth Migration
With Commerce Cloud, we’re finally seeing web traffic and new customer acquisition pick up. The store is faster, smarter, and easier for us to manage.
Read case study
Machinery Manufacturing Partech

Web Traffic Up. Revenue Up. Future-Proofed for Digital Growth.

Although not 100% of sales are currently completed online, Partech’s investment in digital commerce is paying off significantly. Their web store has become the single most important driver of new business, with nearly every new customer originating from online discovery

Jensen_160x49px

Fabian Lutz

Chief Digital Officer at JENSEN-GROUP

30%

Reduction in Order Processing Time

23%

Improved Customer Satisfaction

15

Webstores Replatformed in Just 9 Months
With Sana Commerce, we finally have a system that works out of the box, saving us from endless custom development and ongoing fixes.
Read case study
Jensen machinery manufacturing distribution banner

Launching Multiple Webstores in Record time

The impact of Sana Commerce was immediate. JENSEN-GROUP was able to launch 15 webstores in just 9 months, achieving quicker time to value with a platform that supported rapid international expansion.

A2BConnect_160x49px[1]

Mitchell Suckling

CTO HG Group

7%

of order inquiries, freight requests, and quotes through the web store

21.1

Hours Saved Monthly
“The platform has transformed our online sales process, allowing customers to self-serve while reducing manual order handling for our team“
Read case study
Crane Construction Parts

Streamlining operations and boosting growth

With Sana Commerce Cloud, Attach2 launched an MVP web store in just three weeks, quickly realizing value from the platform and setting the foundation for long-term digital growth. 

KWB Logo

David Oblak

Head of Digital Transformation at KWB

30%

of spare parts orders now being placed online

4-5%

monthly increase in adoption rates

3

days per week are reclaimed by sales agents, previously lost to administrative tasks.
“The implementation was very smooth, thanks to the out-of-the-box interface with Business Central and our experienced technology partner, Cosmo Consult, making this project much easier compared to others we’ve done."
Read case study
Machinery Manufacturing KWB

Transforming Productivity and Enhancing Customer Satisfaction

KWB’s centralized e-commerce platform has redefined how their business operates, delivering improved efficiency, streamlined processes, and an enhanced customer experience.