With an ERP-integrated solution*, all changes to your ERP data appear immediately in your web store and vice versa. Our solution is built into your ERP and does not rely on third-party connectors or middleware.

Sana Commerce Cloud processes all your information in one place, eliminating redundancies, inconsistencies and the need to manually maintain more than one set of business data.

*We only integrate with Microsoft Dynamics & SAP ERPs.

We live in a time where things change rapidly — especially when it comes to digital trends and transformation. So, we understand that your business needs may change as well. We will support you and advise you on the best options for your business.

In addition to our native integration with Microsoft Dynamics and SAP ERP systems, Sana Commerce Cloud has a variety of add-ons and marketplaces to sharpen your web store performance and improve your online offering. We also have technology add-on partners to enhance your customers’ buying experience. You can see the integrations per plan in the list above. For a full list of Sana Apps and other add-ons please see here.

Support levels vary based on your selected plan. In general, a more advanced plan comes with access to more senior staff, more service consultant priority and development priority.

Our support services are as follows:

Customer support levels

• Pool: Access to a pool of support employees
• Dedicated: Access to one dedicated support employee if you have customizations
• Dedicated paired: Access to two dedicated support employees. For Advanced customers present in multiple regions (hubs) a dedicated pair per hub will be assigned.

Hosting

We offer 24/7 support on all hosting related issues for all customers.

Technical support

All technical support, including showstoppers (issues with a high impact in a very short time that relates to the customer’s critical business processes).

Implementation partners

Support is either delivered directly from our implementation partners or us. In case the implementation of your platform is done through one of our partners, please reach out directly to them when it comes to supporting possibilities.

The time and resources to implement Sana Commerce Cloud depends on your business needs and existing tech stack.

You can get to work quickly with our out-of-the-box SaaS product, Sana Commerce Cloud, which is easy to deploy and benefits from a largely automated rollout as well as biweekly product updates after implementation.

If you require extensive customizations, implementation will take longer and require bespoke development work. A customized solution will also not benefit from biweekly product updates.

If a customized solution better suits your business needs, a requirements study will be carried out so that you know exactly how much work will be required to implement and when you will be able to launch your ideal web store.

The Sana Success Track is a program for all customers on SCC that aligns their e-commerce objectives with a customized program with tools, measurements and initiatives to help you get there. All SCC customers are automatically enrolled through their Customer Success Manager.

Sana Commerce connects natively to SAP ECC, SAP S/4HANA, Microsoft Dynamics 365 Finance and Supply Chain, Microsoft Dynamics 365 Business Central, NAV, and AX. The integration is direct — no middleware, no manual syncs, and no separate database to maintain.

Customer-specific pricing, volume discounts, and contract terms are read live from your SAP or Microsoft Dynamics ERP every time a buyer logs in. If a customer has a negotiated rate or specific payment terms, those apply automatically at checkout without any manual setup in the web store.

Yes. You can run multiple web stores from one ERP connection. Each web store can serve a different region, brand, or customer segment while drawing from the same ERP data for pricing, inventory, and customer logic.

Buyers can view and place orders, access order history, track shipments, download invoices, manage their account details, and reorder from previous purchases. All of this is available 24/7 without needing to contact your sales or customer service team.

Sana Commerce serves both. The Essential plan suits businesses starting their B2B e-commerce journey. The Advanced plan is built for enterprise operations with complex requirements such as multi-account hierarchies, multiple web stores, and advanced analytics. Both plans connect directly to SAP or Microsoft Dynamics.

Because Sana reads directly from your ERP, any changes you make in SAP or Microsoft Dynamics — new products, updated pricing, changed customer terms — appear in your web store automatically. There is no separate content to update and no sync to trigger.