Sana Commerce for Microsoft Dynamics and SAP
Transform your ERP into an E-commerce Engine
The Shortcut to E-Commerce
Scalable, powerful and future-proof: you chose an ERP that ticks all these boxes, so why settle for any less with your e-commerce solution? Sana Commerce leverages your Microsoft Dynamics or SAP ERP, turning it into a powerful e-commerce engine that lets you give your customers an unforgettable online buying experience.
Offering 24/7 self-service puts the power in your customer’s hands. Sana web stores make it easy for your valued customers to find, order, reorder, pay for and return products online at their convenience. The result? Higher customer satisfaction, increased loyalty and more revenue from existing customers.
Give your customers the gift of time! Quick ordering makes it easy for your customers to get the products they need without the hassle. Offering your valued customers the flexibility to reorder past purchases and create order templates will keep them happy and keep them coming back.
View and Pay Open Invoices Online
Now the entire buying process from browsing products to paying open invoices can be handled online. This feature empowers your customers to pay off their invoices directly via the web store whenever, wherever, and however it suits them best.
Full Online Access to Documents
Put your customers at ease with better account visibility. Offering 24/7 customer insight into their ERP order history and documentation increases transparency and ensures they have a positive experience before, during and after placing their order.
Return Merchandise Authorization (RMA)
Make life easier for your customers by allowing them to return products online, whether they were purchased in your physical store, on the phone, via email or in your web store. It’s omnichannel in action!
“With the Sana software, all the information comes from one database and every modification is immediately implemented in the web store. This guarantees that customers always get the most correct and up-to-date information.”
– Marcel de Groot | General Manager at Exalto
Simplified Setup and Ongoing Maintenance
Enjoying the benefits of a web store doesn’t have to mean a huge IT investment. Sana Commerce makes it easy to turn your ERP system into an e-commerce engine, and has been designed to be implemented in just weeks without heavy customizations.
Direct Integration Out of the Box
You’ve already invested so much time and money in your Microsoft Dynamics or SAP ERP. Why do it all over again with your web store? Sana helps you enhance your ERP investment by leveraging the data and information you already have. Our out-of-the-box solution is quick and easy to implement, and it eliminates replication, data synchronization, manual duplication and maintenance work from your internal team.
Multiple Stores, Brands and Selling Models
Having a complex business doesn’t have to translate to a complex web store setup. Sana offers simplified web store management with native support for B2B, B2C, D2C and all other business models and selling strategies. It all takes place in just one database: your ERP system. Sana Commerce offers support for multiple brands and regions too, with a comprehensive view of all web stores from a single admin panel for superior operational efficiency.
Flexible and Extensible
Every business has their own unique needs. Where one may need additional payment and shipping options, the other may need extensive Product Information Management (PIM) integration. With Sana Commerce, you get comprehensive out-of-the-box functionality that can be further extended with add-ons for payment, shipping, PIM, Configure Price Quote (CPQ), tax determination and more — all with your ERP as the single source of truth.
Authorization / Roles and Rights
Roles and rights are rarely clear-cut in B2B organizations, and that’s why Sana Commerce offers extensive configuration options for complex B2B selling models. This makes it easier for your customers to clearly define the roles and rights for their accounts and improve efficiency in their buying process. It also helps you clearly define and safeguard your own internal processes by determining the level of authorization and access per team and even per employee.
ERP Upgrade Policy
The exciting thing about ERP and e-commerce technology is that it’s always evolving. What’s even more exciting is when your systems evolve together. That’s why we’ve designed Sana to easily adapt as you migrate to new versions of your ERP system.
“Thanks to the PIM system and e-commerce platform we can manage all our product information in a structured manner, without having to deploy more personnel.”
– Mik Emmerechts | General Manager at Locinox
Better Buying Experience
The internet has made it easier than ever to compete on price. As a result, today’s businesses are in a race to win customers over with a fantastic buying experience. Sana Commerce helps you offer your customers a consistent experience across all devices — online and offline — and it equips them with the tools they need to quickly and easily make an informed buying decision.
Advanced Web Store Navigation and Product Catalog Features
Informed customers are happy customers, and with a Sana web store your customers are always in the know. Advanced web store navigation makes it easy for customers to search for products and sort, refine and filter results to easily find what they’re looking for. This functionality uses all of the information from your ERP to ensure you’re providing your customers with a truly complete product overview. Now you can delight shoppers by providing all the information they need to quickly and easily make an informed buying decision.
Customer Segments, Assortments, and Related Products
Your customers are your number one priority, and they should know that whether they’re speaking with a sales agent in person or placing an order in your web store. Offer your valued customers a unique, relevant, tailor-made experience with personalized suggestions and advice using customer segments, assortments, and related product suggestions.
Dynamic Shopping Cart Calculation
No one wants the surprise of additional fees at checkout. Dynamic shopping cart calculation ensures your customers always have an accurate overview of their order total, so they know exactly what to expect when they’re ready to check out.
Seamless Experience Across Devices
Give your customers access to your web store from any device, whether it’s a tablet, a smartphone or a desktop computer. In our fast-paced tech world you need to be where your customers are, and now you can be. No compromises, just your high-quality customer experience anytime, anywhere.
There’s nothing more irritating than readying your shopping cart only to find out during check out that a product is no longer available. Ensure your customers never experience this in your web store with real-time inventory availability. Your web store uses the ERP’s inventory management capabilities, meaning you can let customers know exactly what they can buy, in what quantity, and when it will be available.
“One feature in particular has been extremely handy: the fact that we can create a separate web store catalog for each of our clients. Some of our clients are very large, and with this feature we can tailor our services specifically to their needs.”
– Michel Waumans | CEO of Prosafco
Improved Sales Results
E-commerce is the best way to reach a larger global market, open up new sales channels and create new sales touchpoints. Teaming up with Sana means giving your Sales and Marketing teams the tools that will empower them to optimally target prospects and make sales online.
The Benefits for Marketing
From email marketing to web analytics, Sana has the tools your marketing team needs to aim higher and reach further.
Marketing Web Pages with CMS
No one wants their marketing team wasting their valuable time and expertise trying to navigate their way through difficult software. That’s why Sana’s content management system makes it easy to create an attractive web store with unique banners, custom content, featured products and more to deliver a strong user experience that will increase traffic, conversions and sales.
SEO and Site Map Generation
It’s no secret that the path to more sales is more traffic. Today’s marketing challenge is all about being found, which is why we’ve designed Sana Commerce to provide your marketing team with the tools they need to easily manage critical online marketing elements to generate more inbound traffic.
Reach your prospects and customers more efficiently and more effectively with abandoned cart messages, reminders to purchase, order status emails and more. Engaging your customers directly via their inbox makes it easy to add an inviting personal touch that increases loyalty and sales.
One of the biggest perks of online sales is the vast reach of the internet. Extensive language and currency options help you open your web store to new markets. Offering highly relevant location-based content helps you successfully capture new clients, establish a global brand and increase sales.
“Our customers have very high expectations with respect to their e-commerce experience. It was critical that we find a platform that would give us the functionality and flexibility to escort them through their journey of engage, learn, find, select and buy.”
– Robert Finn | VP of Marketing at Labelmaster
The Benefits for Sales
Sana Commerce offers key features that expand your sales channel, equip your sales team to fully serve clients on site, and make it easy for internal employees to provide stellar web store assistance.
Export to External Marketplaces
It’s essential to be where your prospects are, and that’s not always going to be your web store. Sana’s Export to External Marketplaces feature makes it easy to export a list of your products for external marketplaces like Amazon, eBay and Google Shopping. It’s never been so easy to extend your reach to additional online sales channels, spread brand awareness and capture new customers!
Represent a Customer
As a sales representative, you can choose to represent your customer within the Sana web store. You will be able to view the customer’s pricing and assortments and even place orders on their behalf. Real-time online assistance empowers your employees to help customers better and more efficiently, which in turn improves sales and the customer experience.
“With Sana Commerce, we’ve doubled our online sales. Placing orders automatically instead of manually not only saves a lot of time, it eliminates potential mistakes during the order process.”
– Florian Rindberger | Head of IT at Rauch Import