Meet the Sana Commerce Team

As Commercial Director for UKI, Hiren spearheads growth and expansion for Sana in the region. He has 10 years of experience in helping organizations with their sales and and strategy direction. Combining of 5 years working within the Edu-tech sector and over 5 years of experience as an entrepreneur establishing his own businesses within the import trade. Hiren has extensive knowledge in helping companies achieve their strategic objectives and scale. He has first-hand experience guiding organizations through digital adoption, and combines his deep understanding of enterprise and SME SaaS needs with knowledge of the British markets. Based in Manchester, outside of work you will find him enjoying different cuisines with his friends, especially curry mile, and then burning it off in the gym.  

Dirk joined Sana in 2020 after working in the international audit practice for more than 5 years. With his experience as a finance professional he became responsible for optimizing, automating and improving the financial administrative processes and performing business analysis for management reporting. He also plays a key role in the global business budgeting and forecasting process. In 2022 Dirk moved to NYC and joined the Americas Management Team to further drive the rapid growth of the Americas region.

Strategic IT practice leader focused on growth and organizational excellence.

Alyssa joined Sana in 2021 bringing 5 years of B2B demand generation experience in the technology industry. As the Director of Marketing for the Americas, she is focused on accelerating growth and attracting new customers. She is passionate about building a creative, problem solving team that is data-driven and focused on growth while also having fun. Outside of work, Alyssa enjoys the company of her dog, experiencing new adventures, and loves to take yearly Disney trips.

I have extensive experience in SaaS and eCommerce, working in the tech industry, I have gained experience working at startups, as well as large organizations. I have been recognized for my ability to demonstrate complex software solutions to clients of all technical backgrounds. I specialize in discovering business process errors and creating software solutions that can automate these processes and improve overall business health. I am highly skilled in data analytics, tech sales, financial modeling, SQL, Tableau, PowerBi, and all things CRM/ERP. Most importantly, I love people and learning new things.

About Me (Professional) I love working with customers. Learning about their businesses, finding out ways to surpass their goals and collaborating across all levels of internal and client teams is extremely fun for me. I enjoy watching each phase of the customer journey develop and flourish and using a consultative mindset to deploy programs and measure success. Over my career, I have been trusted as the lead client-facing consultant and have had a blast working in the exciting world of branding, advertising and digital marketing. I’ve learned firsthand the importance of a unified, omnichannel approach in servicing clients and how to project-manage, support customer relationships and create win-win solutions that drive retention. What really interests me at this point in my career is bringing the success I have had in account management and customer success to the tech sector. I am especially interested in working with companies that are looking to grow their customer base in the Spanish-speaking market–feel free to LinkedIn message me about why! About Me (Personal) Education is very important to me. I have to attribute any success I have had to the mentors and managers who have taught me so much or recommended books and publications. I am always open to a great reading recommendation! I’ve served on the board of a Non-Profit in New Jersey and even co-authored a children’s book with a list of authors who are far more accomplished than I am. I also spent 3 years as the director for an educational non-profit in Costa Rica while simultaneously working remotely. I also really, really love natural processed coffee (not the same as organic)!

Sana Commerce delivers ERP-integrated B2B/B2C/B2X web store software for Microsoft Dynamics and SAP. Enabling wholesale, distribution, and manufacturing companies to leverage their existing ERP data when adding an online sales channel to their business. Focus on customer relationships by offering a personalized self-service experience while also quickly adapting to the business’s evolving needs and expectations.

Andrea has two years plus experience in finance and economic research. Fluent English, Spanish and Portuguese professional proficiency.

Mechanical Engineer, Lean Six Sigma yellow belt with manufacturing, logistics, customer service, data analytics, and project management background. Currently working in the e-commerce industry, being the main support contact for customers, as well as the bridge between ERP partners, IT, development teams, 3rd party companies, and others. My true passion is learning and my ultimate purpose, make valuable contributions to my environment by using this knowledge.

Through his customer-centric approach to the project process, Tyler offers both technical and functional guidance and support aimed at helping clients overcome implementation challenges while getting the most out of Sana as an e-commerce platform. Tyler is dedicated to finding creative workarounds to problems and trying new solutions, while educating others to prepare them for successfully managing their online presence in the long term. Bachelor of Science, Computer Science (University of Miami).

Leads the product specialist team which is tasked with installing and supporting the implementation of new websites and projects. Also leads the support team in charge of supporting and maintaining websites and relationships with customers post go-live. 8 years experience in the ecommerce industry with technical and business background.

Arkadiy is an experienced software consultant with great interpersonal skills, and a high knowledge of the latest developments in the eCommerce and ERP industries. Skilled in Enterprise Resource Planning (ERP), Functional Solution Design, Requirements Gathering, eCommerce, and Project Management. He is a strong Information Technology professional with a Bachelor’s Degree focused in Management Information Systems from Iona College.

Todd Dietrich coordinates the efforts of customers, partners, and Sana Commerce team members to implement webshops as a Project Lead for Sana Commerce in North America. With over 16 years of experience helping organizations realize their initiatives, Todd is a seasoned technology implementation professional. Todd is an active volunteer with several community organizations and is also enthusiastic about classic cars and vintage video games.

I’ve developed several expertise within the digital  and eCommerce field during the past 10 years. I have been working in France for most of my career and in the USA most recently. I’m currently Customer Success Manager at Sana Commerce,  managing a portfolio of 40 accounts. I’m charge of making our customers are reaching their eCommerce goals thanks to the Sana solution, driving adoption and increase retention. In other thing about me, I’m an avid traveler and a big foodie.

Mike has 12 years of Solutions Sales experience in the Microsoft Dynamics Channel, having sold Microsoft Dynamics 365 for Finance & Operations, Dynamics AX, Dynamics 365 Business Central, Dynamics NAV, Dynamics GP (Great Plains), and Netsuite, as well as various ISVs.  He is able to leverage his ERP and operations background to bring a very consultative approach to working with customers and prospects.  Outside of work, Mike is a very competitive amateur golfer and enjoys outdoor adventure.

I am a season sales professional with 10 years-experience who helps businesses find ways to automate, gain greater efficiency, and continue on their digital transformation journey. I lead the SAP B1 and Microsoft Dynamics GP practice as a Channel Sales Manager and seek to build partnerships within the GP and B1 channel, and share with my customers the benefits of a truly integrated approach to e-commerce.

Recent early graduate magna cum laude with a double major in research academia. Published and recognized for social development projects and linguistic research on educational inequality in China, equipped with seven years of experience as a classroom educator, and celebrated twice as an Honor Roll Recipient for contributions to diversity work and community building at Bryn Mawr College. Post-grad, she diverted to starting afresh and pursuing new skills in a world blossoming with potential: the digital sphere. Today, she serves as the youngest member of the North American team at Sana Commerce. Besides being a workaholic, she is a performer in all her spaces: as a dancer, musician, speaker, emcee, educator, YouTuber, mentor, learner, and up-and-coming businesswoman.

I’ve been a competitive athlete the majority of my life and you know that cheesy line “teamwork makes the dream work?” Well, turns out, that’s also true in sales. Throughout my professional career I’ve been a true utility player, from being sales person #1 at a growing startup to sales person #1000 at a fortune 100, and I have taken on responsibilities of sales, marketing, account management and operations. At Sana, I help both B2B and B2C companies streamline their e-commerce needs by providing them with a fully integrated solution. In my role, I get the chance to help companies reach their full potential and use my unique experience to assist my team wherever called upon!

Hi, my name is Steven Brown. I like Soccer, Football, Running, and a love for sports cars. My focus on hard work throughout my athletic career now gives me the focus and drive to help companies grow. Since joining Sana and working with a great team, I have dedicated my time to helping companies become more efficient through integrated e-commerce.

Matt Hilman coordinates the efforts of customers, partners, and Sana Commerce team members to implement webshops as a Project Manager for Sana Commerce in North America. Previously Matt worked as a Project Manager for Epic Systems, implementing Electronic Medical Record software in hospitals throughout North America. With international experience helping organizations realize their initiatives, Matt is a seasoned technology implementation professional. He graduated from the Indiana University Kelley School of Business with a degree in Finance. He is an avid fan of professional and college sports, videogames and board games.

Remo works as a Enterprise Account Development Representative for the Benelux Region. Helping companies with Microsoft Dynamics ERP’s (BC/Nav/F&O/ AX ) realize their full potential with an integrated Ecommerce Solution. Understanding prospect requirements to increase sales revenue, improve customer experience and digitization.

Britta’s every day, as Enterprise Customer Success Manager, is all about her customers. With 10 years’ experience in the B2B world, she is on a daily mission to maximize value for her customers, being a reliable partner throughout their E-commerce journey – right there by their side.

With experience in ERP, Business and Advisory Consulting Anoushka joined Enterprise as a Management Consultant. She is responsible for building the internal processes and managing operations to deliver increased value for the Enterprise team and its clients globally. Her goal is to conduct collaborative discussions with Sana’s Corporate and regional stakeholders to address Enterprise’s pressing issues and make a scalable impact on its future growth and strategy.

Husam recently joined our Enterprise team in Dubai looking after the Middle East & APAC region. In his role he advises and, collaborates with B2B companies in their e-commerce journey.

Marie has 5+ years of Customer Success experience working with enterprise clients on their digital transformation and adoption strategies. Her background in B2B2C software serving the real estate and financial service sectors makes her an expert in driving a customer-centric mindset through a digital-first approach. As an Enterprise Customer Success Manager, Marie is here to understand the e-commerce needs of your business and work alongside you to build your Success Plan.

As Senior Presales Consultant for the Enterprise Team, Jacco helps potential customers in their buying journey. Whenever possible, he joins meetings with enterprise customers who typically run on AX, F&O, SAP ECC or SAP S4/HANA. In his role he helps the sales team with more technical and in-depth knowledge of Sana Commerce, ERPs and previous projects.

Iris has been with Sana Commerce since 2018. As an Enterprise Account Executive, she helps and advises B2B companies in making the right choice for a new B2B e-commerce platform. Her aim is to enable companies to successfully sell to their B2B customers online and maximize their company’s e-commerce success.

Since 2009, Laurens has been combining his passion for technology with his background in business administration. His mission is to transform technology into (quantifiable) added value, so that it truly helps companies become more successful. As an Enterprise Customer Success Manager, Laurens is eager to work with you, to make sure that your e-commerce solution helps you to achieve your goals.

Dan works with enterprise businesses across the United Kingdom and Ireland, helping them to reach their full potential online, through integrated e-commerce. Whether you want to increase business efficiency or boost your sales revenue, he can help tailor a solution to help you meet your business’s needs.

With more than 7 years’ experience in marketing, Aura leads the enterprise marketing strategy. She implements ABM and develops strategies to harmonize marketing and sales efforts. Her experience in both B2C and B2B sectors has given her a unique understanding of different customer needs, as well as valuable insights to grow digital marketing knowledge.

Sonia works as a Enterprise Account Development Representative for UKI. Helping companies with Microsoft Dynamics ERP’s (BC/Nav/F&O/ AX ) realize their full potential with an integrated Ecommerce Solution. Understanding prospect requirements to increase sales revenue, improve customer experience and digitization.

Enterprises have specific needs — whether it is how to achieve standardization across global teams or how to seamlessly integrate with an enterprise’s tech stack, Tim has the answers.

As the lead consultant for APAC, Ovina is focused on helping the customers in the region throughout their journey with Sana. His main tasks include guiding customers and matching their business processes with standard Sana Commerce products and translating business requirements to valuable changes in our E-commerce solution. Ovina’s experience span across multiple industries for over 07 years including FinTech and eCommerce. Ovina is a go-getter, and he focuses on trying to provide the best possible solution to his customers. Ovina loves to help young people grow in their careers and works as a mentor outside of work. In his time off you’ll find him watching sports or spending time with his loved ones.

As a Service Consultant Archana is focussed on making Customer’s Journey with Sana delightful & memorable. Her prior major engagements have been with Fintech companies & Banks like Westpac, Worldline & Pine Labs into managing customer relationships along with Technical & Operational Support and Project management. Archana enjoys long walking trails, traveling, reading poems, catching up with old friends and making new.

As a customer success manager, Tim is aligned to customers goals, ambitions, and works intimately with them to ensure they’re maximising our products full potential. Tim’s history spans across multiple industries including FMCG and the financial sector working for companies such as Red Bull and AMP. Working predominantly in people management, sales and relationship management Tim has always been driven to improve individuals and business relationships. Outside of work you’ll find Tim watching sports, down at the beach or relaxing with friends over a drink.

Lizelle leads the marketing and outreach strategy for Sana’s APAC and Growth regions. She has over 8 years’ experience working on results-driven, marketing campaigns across B2C and B2B sectors. Lizelle’s goal is to accelerate Sana’s growth and attract new customers across these regions. Outside of work, she loves to explore the outdoors. In her time-off you’ll find her hiking with her dog, or exploring the nearby oceans with either scuba gear or her kite board.