The Offer You Can't Refuse

Steven believes in a bright future where companies play the long-term game with their customers. His passion is spreading ideas about the future of customer experience.

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The Session

Steven Van Belleghem is a global thought leader in the field of Customer Experience, and in this session, he covers the new emerging world of CX and customer service, where businesses have become trusted partners, not only providers, and digital convenience is the new normal. Learn how to craft an offer your customers can’t refuse with his session, which covers:

  • The impact of COVID-19, and it’s influence on customer expectations
  • How to become a “friction hunter” – and what that means
  • Why empathy is a strategy game changer