first-class customer experience

Provide a first-class customer experience

Customer experience is more important than ever to stand out against your competitors. Provide exceptional online experiences with an ERP-integrated platform, intuitive navigation and streamlined order processes.

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Discover Sana Commerce Cloud

Learn how our ERP-integrated solution centralizes your data so you can focus on the future.

Account management made simple

Improve your customers’ online experience and inspire loyalty by making the time they spend shopping online as easy as possible. With Sana Commerce Cloud, accounts are managed via a single account dashboard which can display a variety of documents from your ERP, such as quotes, orders, returns, etc.

The account dashboard can be managed by you to show or hide different sales documents per customer type, ensuring you can support both your B2B and B2C customers. It also completely enables customers to view their entire account history — without having to call or email to ask a member of your team.

Save time with efficient invoice processing

Allow customers to accept online payments on open invoices directly from your web store. Business customers can also pay multiple outstanding invoices at the same time. Any online payments made are seamlessly integrated with the sales order processing and cash management modules of your ERP system.

When you let customers pay invoices online, you not only make the purchasing process easier, you also save time within your internal teams and reduce the likelihood of human error creating a strong brand image in the long run.

Efficient Invoicing

Use your ERP’s standard quote request (RFQ) process

Your ordering process is critical to your business. Depending on who you sell to, what you sell or which industry you’re in, orders can look different from customer to customer. Sana Commerce Cloud is designed with all these scenarios in mind.

Using your ERP’s standard quote request (RFQ) processes, you can easily enable your customers to create either a quote or an order. If a customer creates a quote, they can also then use this to place an order.

RFP Quote

Facilitate flawless orders and returns

Long gone are the days when customers had to call or email to get information on the status of their order. To save time for your customers and for your business, we streamlined ordering processes for you. Customers can find answers to all their questions and solve simple issues — without needing to get you involved unnecessarily.

Enable your customers to:

  • Track orders in real time
  • Save shopping cart orders to purchase later
  • Edit orders even after they’re placed
  • Use dynamic billing and shipping addresses
  • Reorder from any order with just one click
  • View product manuals and sales documents online
  • Easily return products
  • Checkout quickly (including one-step checkout)
Flawless Reordering

Hear from our customers

Marco S.
Marco S.
Head of IT Services

We now have a webshop implemented in a very short amount of time.

The webshop works and we don’t need a whole team in Austria to keep it alive. It just works and we can focus on development and new things. Pros: Standard integration Dynamics AX and Perfion. Fits in our IT Strategy. Very professional people on the Sana team. Fast implementation, no surprises.

Andres R.
Andres R.
Chief Information Officer

High level of integration with our ERP.

I like the ability to implement on MS Dynamics Ax, you don’t need to customize a lot in the ERP because Sana includes a high level of integration with MS Dynamics AX. And it is to easy to include the discount policies of each customer and other information from the ERP.

Madelyne Velasco Mite
Madelyne Velasco Mite
Technology Manager

Best e-commerce I found that integrates with SAP.

It connects perfectly with our ERP and makes our internal processes so easy. We don’t have to worry about updating the inventory info or stuff like that. The integration is smooth and it also notifies admins when you have an issue with a customer or internal Sana task.

Tracy L
Tracy L
Director, Digital Development

The in site editor is great! Overall we've been very happy with Sana.

The platform’s ease of use, integration with our NAV ERP, and the consistency\uptime. We rarely have issues and if we do we get immediate notifications that are generally telling us something’s wrong on our end with our ERP or connectivity.

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Claude L.

We can now offer solid e-commerce capabilities to our B2B customers.

It allows a flawless flow of information between the front-end and the ERP. It removes the most significant pain of any e-commerce platform; truth of data. Customer comments have been terrific so far.

Filip D.
Filip D.
Sales & Communication Assistant

We were able to set up and run a large store in a short time.

The CMS is easy enough for beginners but is also open enough for advanced users to program. The attention to detail when it comes to SEO and minimal setup is a big plus.

Gerard W.
Gerard W.
Financial & Operational Director

We now have orders from customers we previously had no contact with.

No more manual order intake and processing. Stock availability, customer-specific pricing, volume discounts, etc. are all administered in NAV and work great in the web store.

Pim P.
Pim P.
Director of Business Systems

Integrates well with our ERP and PIM software.

We have accurate ERP and PIM data across our pan-European platform. Our assortment is refreshed on a daily basis and existing products can be revised by new multilingual product-content.

Brett W.
Brett W.
Service Supervisor

Easy integration and great solution.

Sana Commerce gave our contractors the ability to order items outside of standard business hours. It’s an excellent knowledge base that allows you to easily find information and make improvements to your site.

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Emily P.
VP, Digital Marketing

A platform that enables growth.

Sana Commerce enabled us to quickly connect to our ERP and empowered our customers to place their own orders. This saved our limited sales team time and resources.

Nicola M.
Nicola M.
Online Sales Manager

Simple to set up and use!

I’m not an IT Manager, but the ease of configuration and use allowed me to create our shop independently. This is a complete and professional tool for businesses with a high level of ERP integration.

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Sibille H.
Project Manager

Sana Commerce really boosts your online sales.

The pricing for the performance is excellent. Of all the e-commerce solutions we looked at, Sana Commerce was the best in pricing, performance and connection to our ERP.

Experience Sana Commerce Cloud

See our product in action with a personalized demo tailored to your business and e-commerce needs.