Sana Commerce is excited to let you know a little more about the Sana Success Track, which we launched in November! This program is designed to help B2B e-commerce companies achieve their goals and drive success through Sana Commerce Cloud.
Through the Sana Success Track, all SCC customers have the opportunity to set and track Key Performance Indicators (KPIs) that are specific to your e-commerce objectives. Our team will also provide you with best practices and customized strategies to help you reach your targets.
This program was built by our customer success specialists to bridge the gap B2B companies have between e-commerce ambition and e-commerce success. It is founded on proven methods for defining goals and enacting initiatives that can get you where you want to be with B2B e-commerce.
Five pillars to e-commerce success
One of the main outcomes that many B2B companies hope to achieve through e-commerce is increased revenue. The Sana Success Track can help you grow sales from your existing customer base through strategies like encouraging repeat purchases, generating upsell and cross-sell opportunities, and improving conversion rates.
Customer loyalty is also key to the success of any business, and the Sana Success Track can help you retain your customers and improve their experience through your web store. This includes preventing customer churn, streamlining processes, and turning satisfied customers into brand ambassadors.
In addition to driving revenue and customer loyalty, the Sana Success Track can also help you streamline processes and reduce costs. By automating tasks through your web store and minimizing manual work, you can reduce hiring needs, reallocate resources, and minimize order errors and returns.
Acquiring new customers is also an important goal for many B2B businesses, and the Sana Success Track can help you attract customers from competitors, expand into new markets, and launch new products.
Finally, the Sana Success Track can help you develop your brand image and stand out from the competition. Every interaction with a customer is an opportunity to enhance your brand, and a well-designed B2B web store can help you create a seamless and memorable experience that sets you apart from the competition.
We invite you to learn more about the Sana Success Track and how it can help your B2B e-commerce business thrive. Contact us today to get started!