Summary of Episode 5: How Sales Teams Can Balance Customer Relationships and Efficiency

How Sales Teams Can Balance Customer Relationships and Efficiency

 

In the episode, Tim and Ruben discuss how to leverage ERP-integrated e-commerce for more efficient workflows that streamline the sales process. All too often, sales teams get bogged down by administrative processes and follow-ups that should be automated.

Ever wondered whether customer self-service online does more harm than good? To deep dive into this topic, Ruben and Tim share case studies of customers whose inefficient sales processes have come at the cost of their customer relationships.

Tune in to discover:

  • 4 things your sales teams can strike off their to-do list
  • How to prioritize your customers without sacrificing efficiency
  • Quick wins for efficiency gain (and how a good online platform can help)
  • What are the important efficiency KPIs for the sales leaders

B2B E‑Commerce Accelerated

The B2B e-commerce podcast that helps B2B sales leaders act more efficiently and crush growth targets.


Hosted by long-time B2B sales leaders, Ruben Mink and Tim van Hattem, B2B E-Commerce Accelerated is all about how sales leaders can achieve more through B2B e-commerce. In each episode, they sit down with a different B2B sales leader from across the globe to talk about the issues sales leaders are facing as well as the opportunities you are looking to seize. Capture your team’s untapped sales potential with their proven know-how and start improving your win rates.

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Improving web store adoption will lower your cost-of-sale average

Discover the main causes of poor B2B web store adoption, and the solutions that can help your sales teams meet their growth targets.