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Enterprise Resource Planning (ERP) is software that can combine the facets and processes of a business into one integrated system. This platform allows different business management applications to work together. Many back-office functions, such as Information Technology (IT) services, inventory software, warehouse management, and HR functions can be completed harmoniously with the use of ERP software. When ERP is paired with e-commerce, they work as one, and you benefit from a single, unified data hub that eliminates silos.
With the implementation of ERP software, your e-commerce website is more manageable and easily organized with a streamlined order process. For example, a customer adds an item to the cart, then completes the checkout process. ERP software then sends the customer a confirmation email, pulls the item from your inventory data, and creates a shipping label. The software may also send the customer a tracking email and update your finance functions to show the profit you made from the sale.
With ERP software, your customer is kept in the loop on the sales process. Your business benefits from the software because your inventory data remains accurate and organized throughout the sale and each step of the process is automated.
With an ERP solution, your e-commerce platform can integrate a variety of software programs and applications so they run together seamlessly. There are many types of ERP solutions available, but the most common and useful that many businesses benefit from include:
Many businesses are hesitant to integrate this software into their daily processes and procedures due to the potential for business interruption. However, most ERP software systems integrate with a business’s current software, making the transition simple to complete with minimal downtime.
When you leverage ERP software with your e-commerce functions, it can make many tasks simpler and faster. The specific functions ERP software can assist with depends on the type of business you own and the software you integrate. However, most ERP software helps with:
While an ERP system helps you on the back-end, you can still customize your front-end using headless commerce seamlessly so customers don’t even notice a change. By automating these systems through ERP integration, your online business runs more smoothly, preventing customer disappointment and ensuring your inventory and accounting reports are accurate and up-to-date.
While small and mid-size businesses can benefit from ERP, it’s more common for large-scale operations to implement these types of solutions. Not only are ERP solutions costly, but they also require in-depth communication between several different channels and entities, including accounting, data, product development, and customer service departments.
These large corporations find that their e-commerce practices can easily get out of hand once they start to experience a high velocity of sales. It’s easy to lose track of inventory or allow customers to fall through the cracks without communication. ERP solutions are helpful for these large businesses because these functions are automated.
The security of customer information and data is still important when integrating an ERP solution into current software and processes. While many ERP processes are automated, employees are still responsible for ensuring proper procedures are followed and the online customer experience is seamless and safe.
ERP solutions offer many benefits to a company’s online ordering processes and procedures, including:
For Sana customers, this often results in massive advantages:
See our customer-reported data on the benefits of a Sana Commerce ERP-integrated solution.
If you think you’re ready to implement an ERP solution for your e-commerce practices – or if you’re considering re-platforming — your online business can flourish. With automated inventory updates, order tracking, and accounting, an integrated ERP solution can help you take online sales to the next level without increasing your employees’ workload.
The Forrester Wave™: B2B Commerce Suites, Q2 2020
How to lower your e-commerce TCO with an online channel built for ERP
SAP Commerce Cloud (Hybris) vs. Sana Commerce: Comparing enterprise e-commerce solutions
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