Increase in uptime
In the dynamic realm of medical supplies, AOSS Medical Supply emerges as a trailblazer, specializing in the plasma and dialysis industry. With a vast catalogue exceeding 20,000 products, encompassing FDA-regulated and perishable goods, AOSS stands at the forefront of innovation and reliability.
Operating predominantly in the B2B sector, AOSS serves as a pivotal partner for large entities with multifaceted needs, requiring not just products but sophisticated data analytics and insights for strategic forecasting and impeccable stock management.
Increase in uptime
Time saved for sales team
AOSS’s story delves beyond the intricacies of medical supply; it’s a narrative of navigating complexity, adapting to evolving landscapes, and redefining the e-commerce experience.
Prior to adopting Sana Commerce Cloud, AOSS faced challenges with their existing ERP-connected commerce platform. It struggled to handle complex tasks such as unit of measure and trade agreements, leading to decay in performance and customization limitations.
The uptime struggled to reach 80%, impacting customer satisfaction and relationships, especially in an industry where quick order fulfilment is crucial.
We did not have a B2B E- commerce platform, we went with a recommendation from another company. It worked well for the beginning but as the company grew and customers were onboarded it showed signs of growth decay and lacked the ability to handle complex tasksAlexander Lewis, IT Director, AOSS Medical Supply
AOSS turned to Sana Commerce Cloud for a comprehensive commerce solution tailored to the intricacies of medical supply distribution. This digital transformation aimed to simplify order management, enhance personalization, and optimize content and data management.
Primary goals for AOSS’s new e-commerce site:
Important features that we were looking for, that we expected should have been standard, most other companies had this as customizations. Sana Commerce offered it at a click of a button. Simply plug and play, that was a huge win!Alexander Lewis, IT Director, AOSS Medical Supply
In the wake of AOSS Medical Supply’s strategic adoption of Sana Commerce Cloud, a profound transformation has swept through various facets of their operations. The results underscore not only operational excellence but also a customer-centric approach and strategic resource allocation, all made possible by the implementation of a robust e-commerce solution.
In a remarkable feat, AOSS Medical Supply together with Sana Commerce managed a swift implementation of the platform in just 140 days. This rapid overhaul expedited the time-to-value, unlocking immediate benefits for AOSS, such as:
Documentation for SCC is really good, I don’t have to contact the support team; I usually can find it in videos or articles, then I can sort it out myself. It’s a big selling point!Alexander Lewis, IT Director, AOSS Medical Supply
AOSS Medical Supply’s strategic adoption of Sana Commerce Cloud has not only streamlined their operations but has also ushered in an era of customer-centricity, operational efficiency, and growth. The results underscore the profound impact of a well-integrated e-commerce solution in the competitive landscape of medical supply distribution. AOSS’s growth plans include expanding their roadmap to integrate Material Requirements Planning (MRP) and analytics into Sana Commerce Cloud, providing customers with a comprehensive platform for all their needs.
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