Univergomma SpA

Prior to working with Sana Commerce, they were operating on Microsoft Dynamics 365 Business Central with an e-commerce solution developed in-house. But given the rapidly changing digital environment, it was no longer able to evolve with digital trends, operate efficiently and keep up with customer demands. Univergomma SpA needed to launch a new online platform that could address the following challenges:

The solution

A simpler, more secure and feature-rich ERP integrated web store

Univergomma successfully launched a Dynamics 365 Business Central-integrated B2B e-commerce store with Sana Commerce’s SaaS e-commerce solution, Sana Commerce Cloud (SCC).

Project requirements included:

Sana Commerce was able to deliver an ERP-integrated web store whilst providing a flexible solution to enable increased security, and custom search features.

Extensive search functionality and accurate, real-time pricing

With customer satisfaction being a top priority customers needed to be able to quickly and easily find products within their extensive product catalogue and service offerings.

Sana Commerce and Univergomma SpA worked together to develop a customized search feature that empowers true customer self-service and ease of use. The end-result is a tool that enables advanced product and service searches, including real-time information on pricing and availability. Additionally, the search tool also calculates and displays the accurate net price of products in the search filters, including pricing factors such as shipping costs, applicable taxes, customer discounts, per warehouse inventory information and current sales promotions. This enabled a quick and seamless customer buying experience by making information easily accessible, accurate and relevant to each unique customer.

Controlled user authentication and access management

Operating in a highly competitive B2B market, maintaining a competitive advantage is key. Competitors are always looking for a way to stay one step ahead, and using whatever ever information they can, to adjust and elevate their own competitive advantage within the market.

Knowing this, Univergomma SpA wanted to limit unauthorized access to competitively sensitive information such as product pricing, service availability and inventory levels. The solution was to install a double authentication process, to manage users’ account access and avoid unauthorized users and devices. Additional insights on user web store behaviour also enable them to monitor suspicious account activity and keep potentially sensitive information secure from competitors.

The results

Enhanced web store performance, simplified internal processes and happier customers

With their Sana Commerce web store, Univergomma SpA, was able to deliver a customer-centric web store, that strengthened their relationship with customers and streamlined their internal processes.

Key benefits include:

Increase in online orders. The new web store played a relevant role, in increasing online sales by 11%.

Enhanced customer relationships. Customer convenience was the main motivator behind the project. Through a web store that was easier to use, faster to order with, and more reliable, Univergomma SpA was able to strengthen its relationships with customers nationwide.

A faster, more powerful web store. The new web store delivered improved front-end experiences with faster page loading times and performance. Daily the store supports over 80,000 product searches and helps fulfil more than 5,000 orders.

Increased operational efficiency. Having a web store integrated with the ERP has resulted in major time savings internally (16 -20 hours a month), especially across shop account management. The web store gets all its information directly from the ERP, ensuring that all information is up to date and accurate on the front-end, without the need to manually update information across both systems, meaning less work for internal teams.

Reduction in orders errors. By being integrated with their ERP, the store has not only helped them save on time, but also reduced the number of online order errors (one of the biggest challenges B2B web stores face that impact their relationships with customers).