Episode 20: B2B e-commerce trends 2023 and beyond
B2B e-commerce trends in 2023 and beyond
Arno rings in the new year with Sana Commerce's Director of Customer Success Emilie Dubau for a bit of reflection on the past. More importantly, they set their sights on the future and specifically, what trends they expect to see in B2B e-commerce in 2023. 2023 is a year where online B2B sales will be the default, so the focus should be on making that online buying experience convenient and reliable with concepts like unified commerce, hyper-personalization, contextualized real-time pricing and more.
Listen to the full episode to find out more about:
- How continued supply chain disruptions will affect B2B suppliers
- How customer analytics are key to providing a personalized experience
- Why customer relationships are still at the heart of B2B sales
B2B E‑Commerce Integrated
The Untold Perspective of IT Leaders
Listen to the voices of IT in 2022. Every two weeks you can tap into the latest trends IT leaders are talking about in B2B e‑commerce. Some of the most innovative IT leaders in the B2B space sit down for a chat with Arno Ham. Together, they spark topical conversations about what their approach to B2B solutions is, how it works, and how it can be applied to any situation.
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