IT’s outlook on B2B e-commerce

The decision on B2B e-commerce has never been more crucial and IT voices matter more now than ever. Get the scoop from IT leaders themselves about how:

  • 37% of IT budgets are spent on integrating software into their existing IT landscape
  • On average, 188 orders are at risk each month due to web store downtime
  • Over one-third of IT leaders have looked for a replacement B2B e-commerce solution

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Poor B2B e-commerce decisions create a ripple effect of impact

Through independent evaluation performed by Sapio Research, the picture of how IT leaders interact with B2B e-commerce is finally clear. Everybody wants to be pleased with how a B2B e-commerce solution works for their B2B business. But, as of now, 84% of IT leaders are not happy with their current solution.

We asked over 1,000 IT leaders for their perspective on the impact of B2B e-commerce that doesn’t fit their needs. This report uses statistics to tell a story about risks and costs when IT leaders don’t critically evaluate their B2B e-commerce options. Budgets, labor hours, orders at risk and critical frustrations are all addressed in this independent study.

See more in the full report

IT leaders have specific requirements that aren’t being met

The business has commercial needs top of mind. But what about what IT needs? Does the B2B e-commerce solution make your life as an IT leader easier or more difficult? 67% of our respondents say their current B2B e-commerce solution does not have all the features they want.

All signs point in the direction of a lack of scoping from an IT perspective. This critical scoping can allow an organization to go for a web store that adds value, eases budget pressure and works as intended. As this report shows, misaligned solutions have a large footprint which can devour budgets and labor resources.

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The first of a three-part IT Leaders outlook on B2B e-commerce ‘22/23

The risks and costs of misaligned B2B e-commerce are just the beginning of the story. Over the next few months, the revelations from the research will be released in two follow-up reports about:

  • How breakdowns in the wrong B2B e-commerce solution damages the relationship IT leaders have with their business counterparts. (Launching in September)
  • The ways in which IT leaders can leverage the right B2B e-commerce solution to give them more time for innovative roadmap projects. (Launching in November)

When you download the first report, you will automatically receive the second and third reports when they are launched, giving you first access to these independent findings.

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three-part IT Leaders outlook

Define your IT Roadmap Better

Once you understand the impact of misaligned B2B e-commerce, you can build an IT strategy that helps you overcome these hurdles.